Associate Director of Housing

VOA Mid-States • Louisville, KY

8h • Onsite

About The Position

The Associate Director coordinates and oversees regional residential operations for VOA Home programs across Kentucky. This role provides leadership to ensure high-quality, trauma-informed services for families experiencing homelessness or at risk of homelessness.

Requirements

• Master’s degree in Human Services or related field with 5+ years of residential experience OR Bachelor’s degree with 10+ years of experience OR 13+ years of relevant experience in lieu of a degree
• At least 2 years of experience managing teams and/or projects
• Strong knowledge of homelessness, including its impact on individuals and families
• Experience with trauma-informed care and crisis intervention practices
• Proven ability to manage complex, multi-site programs
• Strong skills in budgeting, program development, and team leadership
• Excellent communication, organization, and problem-solving skills
• Ability to exercise sound judgment, discretion, and professionalism
• Valid driver’s license, reliable transportation, and willingness to travel

Nice To Haves

• Experience with grant writing, fundraising, or community engagement preferred

Responsibilities

• Oversee and support daily operations of residential programs across the region
• Supervise, train, and support staff in service delivery, compliance, and best practices
• Ensure compliance with funding, regulatory, and accreditation standards (including COA and PQI)
• Assist in strategic planning, policy development, and program improvement initiatives
• Develop and monitor program budgets and financial performance
• Build and maintain strong relationships with funders, partners, and community stakeholders
• Support development of new programs and services
• Advocate for families and address systemic barriers impacting service delivery
• Ensure trauma-informed, strengths-based, and culturally responsive care practices
• Conduct case reviews and ensure accurate reporting and documentation
• Participate in community and state-level committees
• Provide ongoing supervision, coaching, and performance management to staff

Benefits

• Medical, Dental, and Vision Coverage
• Employee Assistance Program (EAP)
• Health & Wellness Programs
• Flexible Spending & Health Savings Accounts
• Short-Term Disability
• Legal Assistance Plans
• Competitive Compensation
• Company-Paid Life Insurance
• 403(b) Retirement Plan with Company Match
• Employee Discounts
• Loan Forgiveness Eligibility (Public Service Loan Forgiveness, National Health Corps)
• Paid Time Off & Benefits Effective Day One
• Mission-driven, team-oriented environment
• Employee-led culture committees (Commitment, Compassion, Integrity, Retention)
• Leadership and training programs (VOA LEAD, VOA University, VOA Academy)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager