Associate Director of Facilities Management

Commonwealth of Massachusetts•Haverhill, MA

17h•Onsite

About The Position

The Associate Director of Facilities Management reports to the Director of Facilities Management and the AVP Finance & Comptroller and leads the day-to-day facilities operations across both campuses. This role oversees internal maintenance staff and external vendors, ensuring efficient service delivery, project execution, and high-quality campus environments. The Associate Director is responsible for maintaining strong internal controls and ensuring compliance with all applicable state and institutional procurement, financial, and vendor regulations. This is an on-site position requiring a consistent campus presence five days per week.

Requirements

Bachelor's Degree in Facilities Management, Engineering, or Architectural & Design
Eight (8) to ten (10) years of successful facilities management experience managing the day-to-day campus operations, including assigned maintenance staff and external vendors.
Construction/renovations project management experience required in physical plant operations, administration, and outside vendors supervision.
Demonstrated working knowledge of Massachusetts public construction and procurement requirements, including M.G.L. Chapter 149 (public construction), M.G.L. Chapter 30B (procurement of services), prevailing wage laws, certified payroll review, and public bidding processes, and to ensure that all facilities projects and contracts are administered in full compliance with applicable state statutes, College policies, and auditing standards
A strong formal project management background.
Ability to respond effectively to questions and prepare material in response to inquiries, exercise judgment and professional discretion as well as handle confidential information.
Demonstrated ability to work independently with minimal supervision, prioritize work and meet reporting deadlines, exceptional customer service skills, and strong communication and analysis skills.
Must be well-organized, flexible, and able to manage multiple projects/assignments simultaneously.
Proficient in facilities related software: Viso Floor Planner, CAD, Project Management, Simple K, Click Program, and other pertinent software and related reporting mechanisms is required.

Nice To Haves

Master's Degree in Facilities Management, Engineering, or Architectural & Design or a related field
Facilities Management Professional (FMP) designation
Bilingual (Spanish/English)
Experience working with and supporting a culturally diverse population

Responsibilities

Lead and manage a team of 13 union maintenance staff, one administrative staff member, and part-time/temporary employees; oversee scheduling, performance management, and staff development.
Direct daily facilities operations, including maintenance, repairs, custodial services, and space management across campus.
Oversee outsourced custodial and facilities vendors, ensuring performance standards, contract compliance, and service quality.
Develop and implement weekly and monthly work plans, preventive maintenance schedules, and operational priorities.
Manage facilities work order/ticketing system, ensuring timely response and resolution of all requests.
Plan, coordinate, and oversee small capital and maintenance projects, ensuring completion on time and within budget.
Serve as primary point of contact and first responder for facilities-related emergencies; participate in a 24/7 on-call rotation.
Collaborate with internal stakeholders (IT, Finance, HR, Campus Police, Auxiliary Services) and external partners (vendors, contractors, architects, engineers) to support operations and projects.
Support budget development and management (operating and capital), procurement activities, and vendor contracts in compliance with institutional and state policies.
Conduct routine inspections of facilities; recommend and prioritize repairs, renovations, and upgrades.
Oversee space planning, office moves, furniture procurement, and management of conference rooms and common areas.
Manage key control and building access processes in coordination with HR, IT, and Campus Police.
Ensure compliance with health, safety, and regulatory standards for all facilities operations and projects.
Develop and deliver regular status reports on operations, projects, and performance metrics to senior leadership.
Foster strong relationships with campus stakeholders and promote effective communication across departments.
Perform other duties as assigned.