ASSOCIATE DIRECTOR OF CRISIS RESPONSE

A Safe Place•Libertyville, IL

22h•$61,000 - $82,000•Hybrid

About The Position

The Associate Director of Crisis Response (ADCR) oversees the Crisis Housing and Human Trafficking (HT) program areas within the Emergency Crisis Response Department. The ADCR assists adult and child family members affected by domestic violence and/or human trafficking through initial assessment, service plan development, and referrals to needed services. This support may occur at the scene of a crime, immediately after, or on an ongoing basis. The ADCR reports directly to the Chief Crisis Response Officer (CCRO), serves as backup to other supervisory roles within the department, and works collaboratively across all agency programs. This is a 24/7 on-call position that includes participation in the rotating schedule at multiple off-site shelter locations, including weekends.

Requirements

Bachelor's degree in social work, counseling, or closely related field with significant related experience
Experience in crisis response, domestic violence services, or human trafficking advocacy; ability to work on-call and in emergency field settings
Knowledge of the Illinois Domestic Violence Act, Human Trafficking Act, mandated reporting, and HIPAA
Proficiency in Microsoft 365, client database/EHR systems, and grant budget spreadsheets
Valid driver's license and reliable transportation
Medicaid billing as an essential function. The employee must maintain all credentials required to bill under applicable Medicaid programs, including RSA, MHP, or QMHP designation as required by role and funder.

Nice To Haves

Master's degree in social work, counseling, or closely related field
Cross-system collaboration experience; program management and supervisory background
Bilingual English/Spanish; additional language skills a plus
Experience with IDHS, VAWA, federal HT grant compliance, or 42 CFR Part 2
Familiarity with HMIS, LMS, or agency-specific reporting tools
Stay calm and decisive under pressure in high-stakes, fast-moving crisis situations
Lead with empathy and hold your team accountable with equal measure
Are energized by direct client work and systems-level coordination — often in the same day
Believe in a trauma-informed, empowerment-based approach to survivor services
Are comfortable navigating across settings, from an office meeting to a hospital ER to an emergency shelter

Responsibilities

Oversee the Crisis Housing and Human Trafficking Division, ensuring staff goals and outcomes are met
Plan, implement, and deliver services including emergency shelter/hotels, housing, and DV/HT services
Provide outreach and training as needed across program areas
Provide direct supervision, direction, and support to team members, interns, and volunteers
Handle emergency calls and serve as a coordination hub for task distribution
Serve on-call to coordinate with hospitals, police departments, and community partners on DV and HT incidents
Work as a first responder at shelters, client homes, hospitals, and police departments
Function as a DV advocate alongside law enforcement, connecting survivors to safety planning and resources
Conduct intake and develop individualized service and safety plans with assigned clients
Carry a caseload, provide community referrals, and offer short-term crisis support for incoming clients
Triage calls from the helpline, hospitals, police, and social service agencies at the Emergency Shelter
Participate in the rotating on-call schedule for off-site shelters, including weekends
Maintain accurate, timely client records consistent with agency policies and funding requirements
Provide clients with information on the Illinois Domestic Violence Act, Orders of Protection, and stalking laws
Participate in staff meetings, case consultations, and required trainings
Perform additional responsibilities in support of shelter staff and clients