Associate Director of Client Care

JEVS Care at Home•Dover, DE

11d•$60,000 - $70,000•Onsite

About The Position

JEVS Care at Home is seeking a detail-oriented, mission-driven Associate Director of Client Care to join our team. Associate Director of Client Care will be responsible for driving business growth in the Delaware market while overseeing all aspects of client and caregiver operations, including recruitment, on-call coordination, retention, compliance, and office performance metrics. This role will ultimately lead and develop a team to support these functions. The Associate Director of Client Care ensures clients receive consistent, high-quality care in accordance with JEVS Care at Home policies and procedures, industry standards, and all applicable laws and regulations. This position reports directly to the Area Director.

Requirements

Bachelor’s Degree in Human Services, Business Administration, or related field.
5-7 years of experience working in Home Care, with DMMA, elderly, and/or disabled population helpful.
Experience with case management/coordination, records/utilization management, preparing reports, or other documentation desirable.
Proven track record of growing a business.
Knowledge of HHAeXchange preferred

Responsibilities

Strategically plan and budget for sustainable growth of office/team/business unit. Coordinate planning with Area Director, VP and/or Sr VP.
Manage the office/team in relation to Key Performance Indicators (KPIs), for example: growth, gross margin, overtime, utilization of authorized hours, EVV compliance, Client and Caregiver satisfaction etc.
Develop and maintain a seamless referral/start of care process.
Establish and maintain relationships with referral sources, service coordination agencies, and Managed Care Organizations.
Monitor the quality and relevance of all services provided by the office and caregivers to ensure compliance and Client satisfaction.
Conduct intakes and customer service home visits as needed.
Conduct periodic observations of intakes and home visits to ensure all policies and procedures are being followed and proper documentation is being completed in the most efficient manner.
Responsible for the data collection, maintenance and timely submission of established reports.
Ensure EVV compliance by monitoring weekly key metrics, such as missing time sheets report, prebilling report.
Lead Recruitment and Retention to execute the recruiting strategy.
Support agency growth by engaging in client and caregiver outreach, identifying opportunities to expand service delivery, assist with sales, marketing and public relations efforts as assigned.
Perform outreach functions including attending health fairs, community events, and other activities, as required.
Perform additional duties/special projects and reports, as assigned.