Associate Director of Case Management (Enrollment Management and Student Affairs)

Johns Hopkins University•Baltimore, MD

2d•$57,195 - $100,040•Hybrid

About The Position

The Associate Director of Case Management provides proactive, non-clinical support to nursing students experiencing health challenges, financial hardship, social adjustment concerns, or other personal difficulties that may affect wellbeing and academic progress. The position serves as a central point of contact and coordinator of care by assessing student needs, coordinating referrals to campus and community resources, and collaborating with faculty, staff, and administrators to support student retention, success, and wellbeing. This is not a clinical role and does not involve therapy, counseling, or medical treatment. The Associate Director manages crisis and emergency support for nursing graduate students, whether on site or remote, by coordinating care and interim measures with relevant university partners. The role also supports outreach and Student Affairs initiatives, contributes to programming and orientation, manages case-related processes and documentation, and tracks outcomes and trends to inform program development and resource allocation. Evening and weekend flexibility is required for crisis management and events.

Requirements

Master's degree in a relevant field, such as Social Work, Counseling, Higher Education/Student Affairs, Public Health, or a related discipline.
Three years of related experience.
Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma or equivalent, as permitted by the JHU equivalency formula.
Flexibility to support evening and weekend crisis management and programming or events.

Nice To Haves

Demonstrated ability to work with individuals experiencing mental health, financial, social, or personal challenges.
Strong knowledge of community and campus referral resources, or demonstrated ability to build such networks quickly.
Excellent interpersonal, communication, and crisis-response skills.
Strong organizational skills and ability to manage a caseload with competing priorities.
Sound judgment in handling sensitive and confidential information.
Working knowledge of FERPA and other applicable privacy and higher education regulations.
Licensure or certification in social work or counseling, such as LMSW, LCSW-C, LCPC, or LPC.
Experience working in a graduate or professional school setting, ideally in nursing or another health professions program.
Familiarity with the academic, clinical, and licensure-related pressures faced by nursing students.
Experience with case management software or student information systems, such as Maxient or Advocate.
Experience serving on or supporting a behavioral intervention or students of concern team.

Responsibilities

Serve as primary case manager for students facing personal, health-related, financial, or social challenges that affect wellbeing or academic performance.
Conduct student intake meetings, assess needs, and develop individualized support plans.
Provide follow-up and monitor student progress, adjusting support plans as needed.
Maintain accurate, confidential case files and Maxient documentation in compliance with FERPA and applicable privacy regulations.
Connect students with appropriate campus and community resources, including counseling, disability services, financial aid, academic advising, healthcare, housing, food security, and financial counseling resources.
Build and maintain relationships with campus partners and community organizations to support effective referral pathways.
Liaise with university offices to coordinate student accommodations and support.
Respond to students in distress or crisis with initial support and connections to appropriate emergency or clinical resources.
Participate in the university's Behavioral Intervention/Students of Concern team or equivalent, provide case updates, and collaborate on response plans.
Identify at-risk students through outreach, faculty referrals, and early alert systems.
Partner with faculty and program directors to support students managing academic demands alongside personal challenges, including clinical rotation and practicum considerations.
Guide faculty and staff in recognizing and appropriately referring students who need support.
Contribute to the development and delivery of training, workshops, and outreach related to student wellbeing, resilience, and help-seeking.
Assist with developing and improving case management policies, procedures, and protocols.
Track case management trends and outcomes through Maxient and prepare regular reports for Student Affairs leadership on case volume, trends, and program effectiveness.
Contribute to assessment and accreditation efforts related to student support services.
Support School of Nursing Student Affairs diversity, inclusion, and equity initiatives; represent Student Affairs at University and School of Nursing events; and prepare presentations and communications.
Help prepare and host monthly Student Affairs programs, including the Student Involvement Fair, Orientation, Peer Navigator Program events, student organization trainings, and other initiatives.
Develop, promote, and facilitate orientation presentations or sessions on student wellbeing, help-seeking, mental health resources, and available support services, collaborating with the orientation team as needed.
Monitor and respond daily to the designated case management email inbox, triaging inquiries and providing information, referrals, and timely follow-up.
Write, maintain, and share role-relevant standard operating procedures and policies, and support ongoing development of the Student Affairs office student staff handbook.
Create and implement trainings for students, faculty, and staff about relevant support services.
Participate in Case Manager Community of Practice meetings.
Identify and communicate resources for remote student populations.
Provide flexibility for evening and weekend crisis management and programming or events.