AD JCIA Bus Sys Data Anly

The Joint Commission•Oakbrook Terrace, IL

7d•$97,000 - $115,000

About The Position

The Associate Director of Business Systems & Data Analysis is a vital member of the leadership team in Joint Commission International Accreditation (JCIA) Operations. This position is responsible for the management of applications that support critical business processes, as well as leading complex projects that meet major divisional and enterprise priorities. The team led by this position is responsible for designing, implementing, and managing the technology and data management systems used to support international accreditation and certification. This team will work collaboratively with Information Technology (IT) and other divisions across the Enterprise to ensure that the portfolio of applications and their associated business processes meet operational needs.

Requirements

A bachelor's degree required.
5 to 7 years’ experience with an emphasis in business operations, data analysis, business/technology systems.
Strong quantitative skills and demonstrated experience in performing detailed data analysis in efficient and scalable ways.
Significant project management experience, including the ability to manage multi-faceted projects with complex deliverables and aggressive deadlines.
Must occasionally be available during evening and weekend hours to support application promotions.

Nice To Haves

Master’s preferred.
Knowledge of Joint Commission policies and processes preferred.
1 to 2 years previous supervisory experience is preferred.
Certification in one or more project management methodologies, such as Six Sigma or Project Management Professional (PMP), is preferred.
Intermediate data analysis skills, with tools such as Excel, BI, is preferred.
Superior written and oral communication skills.
Demonstrates a combination of business knowledge and technical expertise with strong analytic and problem-solving skills.
Experience with Agile methodology in software development and IT development lifecycle, is preferred.

Responsibilities

Manages a team of accreditation business analysts, including recruitment, onboarding, performance evaluation, goal setting, and resource allocation.
Provides hands-on staff training as needed.
Manages and oversees a growing portfolio of applications supporting JCIA customers throughout the accreditation/certification processes (pre-survey, post-survey, and intracycle), covering the full application lifecycle (implementation, enhancements, ongoing support).
Manages simultaneous, high-priority application/project timelines and prioritizes application changes to support the company’s mission and vision.
Manages resource allocations, coordinating with IT management and other key stakeholders.
Oversees application development and critical application downtime support, facilitating immediate resolution of application issues to ensure business continuity.
Manages risk mitigation and customer communication.
Creates business testing plans, executes testing, and provides final sign-off on deliverables.
Manages support for technology upgrades to critical business applications, including database migrations, cloud readiness, security upgrades, and disaster recovery planning.
Supports, reviews, and approves official content in the non-scoring chapters of the accreditation/certification manual for all programs, as needed.
Mentors Business Analysts on project and application lifecycle, business processes and policies, application functionality, best practices, and critical/creative thinking.
Leads partnerships with cross-enterprise key stakeholders to ensure alignment with enterprise initiatives and directives, presenting to and facilitating critical conversations with senior leaders.
Serves as a Subject Matter Expert on the full portfolio of business applications, understanding business requirements, integration of processes and policies, and emerging technologies.
Responsible for understanding the underlying technical processes that support each system.
Leads new product development and other Enterprise Strategic projects initiatives within the business applications.
Serves as Data Steward for the portfolio of applications, managing JCIA data assets and adherence to data policies (e.g., GDPR, Data Governance, Records Retention).
Represents JCIA in the Enterprise Information Management Committee.
Analyzes data for internal analysis purposes (e.g., volume trends for projections) and interprets data to inform secondary uses of data assets.
Leads application redesigns and new application development, including multi-year, multi-million-dollar projects.
Defines goals and objectives, including assessing emerging technologies for integration into key business processes and drafting business cases as needed.
Manages project activities: resource planning and allocation, risk analysis and mitigation, approving Minimum Viable Product (MVP), managing Voice of Customer (VOC), managing stakeholder expectations.
Oversees progress through all project phases (Inception, requirements-building, development, end user testing, communication/training, implementation, post-launch stabilization and support).
Assists with drafting Statements of Work (SOWs) for work with external vendors as needed.
Assists the Executive Director with budget management activities, including budget planning, forecasting/projections, vendor approvals, and requisitions for budgeted and unbudgeted work.
Oversees vendor management activities, such as managing contracts/SOWs, approving invoices, monitoring vendor performance, managing inventory/supplies (e.g., certificates), and managing change orders.
Serves as back-up to the Executive Director, JCIA.