Associate Director of AI & Innovation – Client Services

Latham & Watkins LLP • New York, NY

19h • Hybrid

About The Position

The Associate Director of AI & Innovation – Client Services is an integral part of Latham’s Technology & Information Services team. This role will be responsible for leading the Technology Client Services team, which sits at the intersection of client engagement, legal technology, generative AI, innovation strategy, and business development, while leading the firm’s client‑facing legal technology, artificial intelligence, and innovation engagement strategy in alignment with the Associate Director of AI – Legal Innovation. This role will be located in our New York office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.

Requirements

• Possess significant technical fluency across legal technology, artificial intelligence, generative AI, data, automation, and emerging innovation capabilities, including the ability to understand practical use cases, limitations, risks, and opportunities
• Demonstrate a strong understanding of law firm business models, legal service delivery, partner and client dynamics, and how emerging technologies impact operations, client expectations, and competitive positioning
• Exhibit the ability to translate complex technology and innovation concepts into clear, credible, and compelling guidance for partners, senior professionals, leadership, clients, and other non‑technical audiences
• A bachelor’s degree or equivalent
• An advanced degree, such as a JD, MBA, or master’s degree, preferably
• A minimum of ten (10) years of relevant experience
• Prior supervisory or leadership experience
• Experience working in a high‑volume, client‑facing, executive‑facing, or business development‑focused environment
• Experience supporting senior stakeholders, partners, executives, or clients in strategic communications, pitches, RFPs, client meetings, briefings, or comparable engagements, preferably

Nice To Haves

• Law firm, legal department, legal technology company, consulting, or professional services experience strongly preferred.
• Experience in legal technology, artificial intelligence, innovation, knowledge management, legal operations, or digital transformation environments, preferably

Responsibilities

• Serving as a senior member of the Latham Innovation Leadership Group, helping shape priorities, messaging, standards, and execution across the broader AI & Legal Innovation function
• Owning the development, refinement, and governance of the firm’s client‑facing technology narrative, value proposition, and market messaging
• Applying technical fluency and law firm business acumen to translate AI, generative AI, legal technology, data, and innovation capabilities into practical, credible, and client‑relevant strategies
• Serving as a senior advisor to partners, practice leaders, Business Development, client teams, and firm leadership on positioning the firm’s AI and innovation capabilities in strategic client conversations
• Personally leading or supporting the most significant client‑facing technology engagements, including strategic client meetings, panels, pitches, RFPs, surveys, outside counsel guideline responses, and other high‑priority opportunities
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

Benefits

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year
• A PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

What This Job Offers

• Job Type: Full-time
• Career Level: Senior