Associate Director of Admissions

Harvard University • Boston, MA

7d • Hybrid

About The Position

The Admissions Office strives to attract prospective students and admitted students to the School by providing counseling and engagement opportunities through partnerships with current students, alumni, staff, and faculty. We process applications for admission to the School’s master’s and DrPH programs. We advise prospective applicants about the admissions process, opportunities offered by departments and programs, and the School’s role in their professional development. This role reports to and works in collaboration with the Director of Admissions. The Associate Director will work directly with a mission driven team to recruit and yield the most promising public health talent across the globe, provide specialized data analysis and reporting as well as active management of technology and systems.

Requirements

• Bachelor’s degree or equivalent work experience required
• Minimum of 5 years’ relevant work experience

Nice To Haves

• Master’s degree in relevant field preferred
• Knowledge of Microsoft Office Suite, advanced Excel skills
• Advanced knowledge of admissions principles
• Supervisory experience
• Communication skills (both written and verbal)
• Prior experience with recruiting and/or event planning preferred
• Experience with PeopleSoft Campus Solutions my.harvard, Liaison products (Spectrum EMP, WebAdMIT), Microsoft Office Suite including Word, advanced Excel, and PowerPoint preferred
• Previous experience developing detailed protocols and managing complex processes
• Prior responsibilities with making data-informed decisions
• Strong analytical skills, including experience developing and interpreting enrollment and academic data reports
• Excellent interpersonal, customer service, communication skills (verbal and written), and proven track record of exceptional attention to detail; strong organizational skills; experience interacting with all levels of management; experience working independently and contributing as a member of a team; experience developing relationships with a wide variety of internal and external constituencies; experience handling confidential information with discretion in a fast-paced environment with frequent interruptions; experience balancing the need to be both detail-oriented and fast-paced, while being strategic; experience working in a fast-paced environment with multiple competing priorities preferred
• Vision and Strategic Thinking: Anticipate emerging needs for the School, help to lead the team through ambiguity, competing priorities, and evolving expectations.
• Collaborative Partnership: Enthusiasm for working across organizational boundaries and building relationships grounded in trust, respect, and shared purpose
• Systems Thinking: Understand how workflows, policies, processes, data, and people interact, and to design thoughtful solutions that serve students

Responsibilities

• Has oversight of day-to-day operations of the Admissions Office, including daily supervision of five staff members with formal managerial responsibility of two of those staff members
• Responsible for process design improvement and management of admissions operations, including quality control measures, export control, and compliance training
• Accountable for accurate end-to-end admissions processing, from prospective inquiry to decision release and matriculation
• In partnership with the Director of Admissions, the Associate Director will develop and maintain recurring reports; analyze reports and metrics to monitor enrollment, admissions, and recruitment trends; and recommend strategies to improve yields
• Support the development of data-informed recruitment and marketing plans; conducts data needs assessments and evaluates activities to recommend immediate and future operational enhancements to support long-term goals
• By working as a team with the Assistant Directors and the Director of Admissions, this role is responsible for strategic planning and initiatives designed to recruit and yield the most promising public health talent across the globe
• Assist in the planning, budgeting and execution of on-campus, off-campus, and virtual recruitment and yield activities
• Collaborate with key stakeholders on digital marketing and recruitment opportunities as well as represent Harvard Chan School at on-campus, off-campus, virtual recruitment and yield events (international and domestic) to support recruitment and enrollment initiatives, including developing and maintaining networks
• Counsel prospective applicants/students regarding degree offerings and application processes and enrollment requirements
• May review admissions decisions on behalf of Committee on Admissions and Degrees
• In conjunction with the Director and others in the office, the Associate Director plays an active role in managing technology (e.g., CRM, automated email campaigns, online application, decision notification, admitted student websites and portals) to support operations and customer service
• Serves as lead administrator for specific systems; tests system changes, reviews and refines workflows as needed while ensuring compliance, accurate mapping, data integrity, and maintaining documentation
• Partner on quarterly and year end financial reporting
• Serve on interdepartmental committees, liaise with department/program staff, serve as a resource to faculty and staff on applicable admissions-related information, reporting, and system needs, manages special projects as needed
• Contribute at all levels as needed; handle special projects as needed; and perform other duties as required.

Benefits

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

What This Job Offers

• Job Type: Full-time
• Career Level: Manager