Associate Director of Admissions

Northeastern University•Boston, MA

4d•Hybrid

About The Position

Under the direct supervision of the Director of Admissions Enrollment Strategies, the Associate Director of Admissions collaborates with admissions leadership to manage critical components of the first-year evaluation and transfer enrollment processes. The Associate Director is responsible for identifying efficiencies and process improvements through strong project management, process design, and operational leadership. As part of the application evaluation process, the Associate Director manages 75-100 part-time seasonal application evaluators, including recruiting and hiring seasonal staff, overseeing training, coordinating daily assignments, and administering evaluator feedback processes. The Associate Director oversees transfer application review operations, including coordinating revisions to the application evaluation manual, training staff in transfer file review and customer service, monitoring reading queues, making daily assignment decisions, supervising the review of special applicant populations, conducting quality control reviews prior to decision release, running daily productivity reports, and participating in applicant selection processes. The Associate Director also oversees seasonal reading staff during the application review cycle as needed and supervises 1-4 Assistant Directors based on unit needs. This position works closely with university offices, programs, and relevant external organizations to support prospective students throughout the enrollment process. The Associate Director serves as a liaison with campus partners to provide key information that supports student enrollment decisions. As a member of the admissions leadership team, the Associate Director manages a recruitment territory, representing the University through recruitment travel, applicant evaluation, student and family counseling, presentations, interviews, and relationship management with guidance counselors and transfer advisors.

Requirements

Bachelor's degree
4-6 years of progressively responsible experience in college admissions, higher education, or a related field
Strong supervisory, interpersonal, and leadership skills
Demonstrated commitment to staff development
Demonstrated skill in creative thinking and problem solving
Excellent written, verbal, presentation, and communication skills
Emotional intelligence and professional maturity
Experience developing efficient and effective policies and systems that manage high-volume operations while maintaining process quality and outcomes
Ability to interpret enrollment research and apply findings to strategic planning
Experience working with diverse populations
Proven understanding of technical systems
Strong organizational skills and attention to detail
Strong customer service orientation
Ability to manage relationships diplomatically with stakeholders and partners
Knowledge of higher education issues related to student recruitment, admission, and enrollment

Responsibilities

Serve as a senior member of the application evaluation team
Coordinate application review efforts and determine seasonal staffing needs to meet evaluation goals and timelines for increasing first-year and transfer applicant pools
Maintain and advertise job descriptions and compensation rates for seasonal readers
Screen and identify candidates to support the seasonal reading plan
Manage the hiring process for seasonal application evaluators
Conduct onboarding for 75-100 seasonal staff members annually
Facilitate regular check-ins with seasonal staff and maintain a visible management presence to address questions and concerns
Manage and document the temporary application evaluator feedback process
Serve as the primary point of contact for college partners and campus stakeholders regarding transfer processes, transfer initiatives, and prerequisite course requirements for transfer applicants and contract completers
Lead transfer customer service operations, including monitoring the [email protected] inbox, transfer communication channels, and applicant phone inquiries
Ensure transfer applicant inquiries receive timely responses
Develop, maintain, and train staff on transfer review criteria
Execute transfer application reading plans
Serve as the primary point of contact for students offered and completing a contract for future enrollment
Conduct transfer and contract support, evaluation, and selection activities
Maintain awareness of population and college enrollment targets throughout the evaluation and selection process
Plan, design, and implement recruitment strategies for assigned geographic territories serving first-year and transfer students
Manage recruitment travel in a cost-effective and efficient manner while meeting office and university priorities
Meet with, counsel, and provide information to prospective students, families, and guidance counselors
Conduct follow-up activities and evaluations after recruitment travel
Read and evaluate applications from assigned recruitment territories
Communicate with secondary school counselors regarding admission decisions when appropriate
Counsel applicants, families, and counselors throughout the application evaluation process
Develop and implement targeted recruitment programming and enrollment activities
Manage assigned territories throughout the admission cycle
Conduct interviews and presentations
Establish, develop, and maintain relationships with guidance counselors and transfer advisors while effectively representing the University
Hire, supervise, train, and evaluate direct reports involved in recruitment and application evaluation activities
Mentor staff to support successful completion of job responsibilities
Provide direction, guidance, and daily operational support to direct reports
Ensure compliance with university policies and procedures
Serve as a member of the Admissions management team
Develop, communicate, and implement office policies and procedures
Collaborate with management colleagues to support the achievement of institutional enrollment goals
Support a positive and professional work environment
Demonstrate professionalism and support institutional, divisional, and office policies and procedures
Adhere to management expectations and provide high levels of customer service to students, colleagues, and internal and external stakeholders