Associate Director of Admissions

American Institute • Cherry Hill, NJ

12h • Onsite

About The Position

The Associate Director, Admissions supports and trains Admission Representatives to ensure effective and compliant communication with students throughout the enrollment process. This role also engages prospective students and guides them through the admissions process. This position also assists in guiding daily activities, gathering accurate data for enrollment forecasting, and collaborating cross-functionally to support student success.

Requirements

• H.S. Diploma or General Education Degree (GED)
• 4-6 years of sales/customer service experience.
• 1-3 years of Admissions experience with American Institute
• Ability to contribute to a diverse and inclusive work environment.
• Ability to professionally communicate fluently in verbal and written English.

Nice To Haves

• Any degree and strong or advanced proficiency in any of the above required skills/experience.
• Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams

Responsibilities

• Conduct and/or facilitate first and second level, in person admissions interviews to assess student readiness, program fit, and eligibility, escalating questionable candidates or concerns to Admissions leadership as appropriate.
• Manage relationships with prospective students after enrollment packet completion to identify needs, ensure completion of pre start requirements, and address questions throughout the enrollment lifecycle.
• Communicate with students as needed to provide timely, accurate, and effective support, ensuring a positive and compliant enrollment experience.
• Facilitate collaboration between students and internal departments to address student needs, assess progress, and support successful enrollment outcomes.
• Track student engagement and Admissions Representative follow up activity to ensure timely outreach, quality service, and adherence to admissions standards.
• Compile, analyze, and provide admissions and student progress data to support accurate enrollment forecasting and informed decision making.
• Provide real time coaching, training, and mentoring to Admissions Representatives, including conducting one on one, small group, and team trainings focused on effective, compliant student engagement. Onboard and provide training and ongoing coaching to new team members.
• Review and monitor Admissions Representative communications, utilizing reports and feedback to identify coaching needs, support service improvement, and communicate progress to Admissions leadership.
• Support day to day operational needs of the team, troubleshoot issues, monitor communication channels, plan and execute team events and campaigns, and provide administrative support to leadership.
• Identify process inefficiencies and implement improvements; draft and publish departmental communications; collaborate cross functionally on continuous improvement initiatives; assist with onboarding and training material development; and actively participate in team collaboration and virtual engagement.
• Perform other duties assigned.
• Demonstrate knowledge of and carefully follow all applicable federal and state compliance requirements and regulations including those prescribed by the U.S. Department of Education, accrediting agencies, state regulations, and internal policies and procedures.
• Effectively communicate compliance requirements to other staff as appropriate and quickly escalate any compliance concerns to the Compliance department.
• Participate in activities including, but not limited to, student recruitment activities and/or activities related to securing financial aid.
• Lead, coach, and develop team members, fostering a culture of wellness, recognition, and engagement. Meet regularly with direct reports in one-on-one and group settings to provide feedback and cultivate/maintain a positive work culture.

Benefits

• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• Basic Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1
• 9 holidays
• 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 18 years of age)
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED