Associate Director, NPAF Strategy & Program Data Insights
About The Position
This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. What if your expertise could help ensure life-changing medicines reach patients who need them most? As the Associate Director, NPAF Strategy & Program Data Insights, you will play a critical role in advancing the mission of the Novartis Patient Assistance Foundation by transforming data into meaningful action. In this highly visible position, you will partner across teams to monitor program performance, uncover insights, optimize operations, and support strategic decision-making that strengthens patient access to treatment. This is an opportunity for a collaborative, analytically driven leader to influence program sustainability, enhance the patient experience, and make a measurable impact on the lives of patients across the Novartis portfolio.
Requirements
- Bachelor’s Degree required
- 3+ years related experience in comprehensive knowledge of patient support offerings including benefits verification, patient assistance programs, and specialty pharmacy interactions.
- Ability to connect and coordinate activities across functional groups in Novartis, have strong influencing capability and be proactive in driving results.
- Strong written and oral presentation skills, including comfort delivering presentations.
- Demonstrated acumen with data analytics and comfort navigating/managing large data sets and drawing out key insights.
- Ability to multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities.
- Strong analytical acumen and ability to apply data driven insights for operational improvements.
- Knowledge of HIPAA regulations, patient privacy, and other relevant regulations.
Nice To Haves
- advanced degree (e.g., MHA, MBA) or clinical degree (e.g., PharmD, RPh, PA, etc.) preferred
- 3+ years of progressive growth in customer service for patient services or patient assistance programs
- Experience working for a Patient Assistance Foundation
Responsibilities
- Monitor the operations dashboard, operational metrics, KPIs and other useful statistics to monitor program performance.
- Collaborate with the team to identify trends and oversee the improvement of operational metrics.
- Work with the vendor data team to develop and refine dashboards, perform ad-hoc analysis and manage data quality standards.
- Point of contact to work with vendor on ad hoc data requests required by the NPAF team.
- Support monthly, year-to-date and full-year product inventory forecasting and variance analysis.
- Assist the Director in preparation of reports to manage NPAF operating budget and actuals – identify, monitor and explain variances.
- Assist the Director in the creation of WPDs, internal training decks and other internal corporate communications.
- In collaboration with Vendor Management, create and manage POs; perform monthly accruals and invoice reconciliations.
- Lead internal data vendor dashboard(s) NPAF team review sessions – identify trends and data anomalies.
- Support operational effectiveness by creating root-cause analysis into programs and summarizing recommendations for NPAF leadership.
- Ensure strict compliance and maintain high-quality standards, escalate and recommend solutions for issues promptly and in accordance with established timelines.
- Assist in the overall program operations during periods of high-demand as needed (e.g., Re-enrollment period).
- Identify and report adverse events via the established Novartis systems as per applicable processes.
Benefits
- health, life and disability benefits
- a 401(k) with company contribution and match
- a variety of other benefits
- a generous time off package including vacation, personal days, holidays and other leaves
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What This Job Offers
Job Type
Full-time
Career Level
Director
