Associate Director - Membership
About The Position
The YMCA is for Youth Development, Healthy Living and Social Responsibility. Under the supervision of the Membership Director, this position will represent the YMCA in a manner in accordance with the mission and goals of the YMCA. Expectations include providing excellent member service by exceeding member expectations, being a good listener, caring about member’s well-being, checking in on their progress, and taking the initiative to talk with members and make them feel welcome. Staff must make eye contact with members, ask how they are doing, and be pleasant and cheerful, including saying hello, goodbye, calling members by name, and smiling.
Requirements
- Able to multi-task (helping customers, answer phone, handle other duties)
- Able to be efficient, proficient and knowledgeable in customer services, cashiering, and decision making.
- Able to learn information about each department to better serve potential members and current members or know where to find it.
- Able to understand the relationship of the general public to the association, of staff to volunteer, and of staff to staff, and be able to effectively enhance and cultivate those relationships.
- Able to communicate effectively with adults and children alike.
Responsibilities
- Be on time, ready to start work at Welcome Center at beginning of your shift, dressed in uniform and name-tag, no matter the weather. This position works a Tuesday – Saturday schedule year round.
- Be open and willing to be a substitute to work a shift where there is no coverage, including opening, closing and weekend shifts.
- Assist in meeting and exceeding monthly and annual membership sales goals.
- Conduct prospective member tours as per training; demonstrate consistent excellence in sales and closing techniques, telephone and in-person service, and prospective member engagement; follow up for prospective members on a daily basis.
- Track sales through excel spreadsheets in P Drive.
- Oversee renewals including sending out billing statements with marketing flyer and tracks in excel spreadsheets in the P Drive.
- Follows up with all terminations, Accounts Receivables and documents results in excel spreadsheet.
- Train staff on Welcome Center policies and procedures and monitor efficiency and accuracy.
- Assist in grass roots marketing including flyering, tabling, and attending special community events as needed
- Train welcome center staff on data entry system, protocols, tours and set high expectations of customer service,
- Work some nights and weekends as assigned.
- Perform program and camp registrations as well as membership sign-ups in data entry system.
- Perform responsibilities such as cashing out, balancing daily transactions, and dropping envelopes in safe.
- Maintain an orderly and neat workspace.
- Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim.
- Attend all staff meetings (mandatory) and be able to work as a team player.
- Perform all other duties as assigned.
- Assign work duties to staff, monitor performance and communicate corrections,
- Know and execute basic management skills including effective motivation, equality, delegation, performance management, evaluation, and corrective action.
Benefits
- FREE YMCA Membership for you.
- Discount on Specialty Programs like Personal Training and Swimming Lessons.
- Discounted or FREE family membership.
- Robust Retirement Plan up to 10%. (see eligibility requirement)
- Health, Dental, and Vision Benefit Package.
- Vacation and Sick Time (PT receive sick time)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
