Associate Director, Market Access Training

Ardelyx•Waltham, MA

7d•$195,000 - $230,000•Onsite

About The Position

The Associate Director, Market Access Training leads the development and delivery of training programs for new hire onboarding and ongoing capability building across market access and patient services strategies and tactics. With a primary focus on Field Reimbursement teams, this role also supports training for other access-related functions. As a subject matter expert (SME) in reimbursement and patient access, the Associate Director equips field teams to effectively navigate payer requirements and improve patient access to therapy. The role partners cross-functionally with internal and external stakeholders to develop high-quality learning solutions, implement a structured training curriculum, and drive continuous learning through innovative programs and expert-led sessions.

Requirements

BA or BS degree, advanced degree preferred, with 8 – 10 years of experience in business, preferably within the pharmaceutical or biotech industry, or equivalent experience
Demonstrated experience designing, developing, and facilitating training programs
Direct experience as a Field Reimbursement Manager (FRM) or Access Reimbursement Manager (ARM), with knowledge of payer policies, patient access, and field reimbursement
Experience with specialty products, including hub services, pharmacy benefit models, or specialty pharmacies
Strong written and verbal communication skills, with the ability to explain complex access topics clearly
Ability to influence without direct authority and collaborate with senior leaders and cross-functional stakeholders to align training priorities
Proven project management, organizational, and operational skills, including the ability to manage competing priorities, budgets, and expenditures
Ability to travel nationally approximately 40–50% of the time, based on business needs

Responsibilities

Design, develop, and deliver comprehensive onboarding programs for new hires, with primary responsibility for the Field Reimbursement team while serving as a technical training expert on access-related concepts for other functions, including field sales
Create and maintain an ongoing training curriculum to enhance team expertise, capabilities and performance, including monitoring market access trends and update training modules as required
Serve as the facilitator for live, virtual, and on-demand training sessions using adult learning principles, including elevating expertise of Field Reimbursement teams through advanced training
Deliver targeted training on payer policies, coverage requirements, prior authorization, and denial management as well as patient services-related topics
Conduct regular field and virtual visits with Field Reimbursement Managers (FRMs) and Zone Access Managers (ZAMs) to observe real-world interactions with healthcare provider offices
Gather actionable insights to inform continuous improvement of training programs, ensuring content remains relevant, practical, and aligned with evolving field needs
Partner with field leadership to translate observations into targeted training enhancements, and capability-building initiatives
Partner with external vendors and internal stakeholders to design and develop training materials, including eLearning, job aids, and workshops
Establish and lead quarterly educational opportunities, engaging internal and external experts to present on key topics, including reimbursement trends, policy changes, and best practices
Continuously assess training effectiveness and implement improvements, including introducing innovative learning approaches (e.g., microlearning, case studies, simulations)
Maintain deep expertise in Medicare, Medicaid, and commercial payer policies, coding system (CPT, ICD-10, HCPCS), PA documentation and submission requirements, and patient support programs including related compliance rules
Translate complex reimbursement information into practical, actionable training for field teams