Associate Director Marine Operations

Hornblower•Boston, MA

1d•Onsite

About The Position

The accomplished Associate Director of Marine Operations plays a key role in recruiting, training, coaching, developing, and retaining all marine staff. In addition, they are responsible for overseeing vessel operations, maintenance, and repairs, as well as promoting and maintaining high standards of safety, quality, service, and guest satisfaction. They also manage the financial aspects of the marine department to ensure profitability.

Requirements

High school diploma or equivalent required.
Must currently possess a 100-Ton Merchant Mariner Credential Master License with a satisfactory record.
Minimum of 8 years of marine experience, including: 5 years as a captain with an outstanding record. 2 years of experience managing crew.
Vessel handling and navigation knowledge.
Detailed working knowledge of all ship’s systems and their proper maintenance, including: Gangways. Diesel, hydraulic, pneumatic, electrical systems. Water systems (potable, raw, black, and gray). Fire suppression systems. Communications and navigation systems.
Knowledge of Coast Guard rules and regulations – with ability to operate a vessel
Mathematical skills necessary to interpret reports and budgets in the absence of a marine operations director.
Maintain an immaculate operator record.
Ability to successfully manage a crew.
Effective communication skills, both oral and written.
Ability to train and develop staff.
Strong analytical and problem-solving skills.
Ability to establish and maintain effective working relationships as required by job responsibilities.
Ability to provide advice/opinion and exercise discretion concerning confidential and sensitive matters.
Effective listening skills, including assessing the situation, determining relevant issues, identifying solutions, and gaining consensus.
Proficiency with Microsoft applications.

Responsibilities

Ensures effective execution of each cruise according to the specifications of the Product Management Guide so that guests receive a quality, seamless experience on each cruise.
Directs the efforts of the operations team.
Rides cruises to observe & coach Captains and staff.
Identifies skills training needs for all Captains.
Rotates as cruise captain on cruises and ensures adherence to procedures detailed in the Product Management Guide—this includes thorough pre-cruise preparation, adherence to cruise scripts, supervision of crew, proper piloting of vessel, adherence to all Coast Guard rules and regulations, and guest satisfaction.
Participates in the execution of the Safety Program, including emergency drills.
Participates in the detailed plans of significant R&M and capital projects: Plans should include timelines, man-hours, and contingencies. Plans must be revised and revised frequently during the execution period.
Participates and ensures the proper maintenance of all ship’s systems and boarding facilities.
Contracts necessary repairs, when outside expertise is required, following company policy for authorization of expenditures in the absence of the operations director.
Ensures adherence to Coast Guard rules and regulations, and other federal and local rules and regulations.
Ensures strict compliance to Crisis Management Plan and Vessel Security Plan
Participates in the development of the city’s strategic business plan.
Maintains close liaison between the Operations Department and other departments.
Executes other projects as assigned by management.
Recruits new Mates and deckhands when necessary to fill vacant positions.
Provides and executes an integration plan for each new hire or promotion according to the established training program.
Provides ongoing performance feedback & coaching to all Operations Department team members.
Recommends the promotion of Operations Department team members.
Develops positive working relationships with other department heads and peers.
Adheres to Company’s performance management guidelines for all discipline and termination situations.
Resolves guest problems utilizing strong guest service skills and exercising effective communication skills in keeping with company objectives and guest retention.
Oversees the implementation and execution of safety programs in accordance with Coast Guard regulations and established Company policies.
Monitors and controls all costs associated with the operation of the Operations Department in accordance with the budget.
Maintains supply and equipment purchasing systems, which ensure maximum quality, least cost and high reliability.
Monitors/oversees scheduling operations shipmate work periods to achieve maximum payroll efficiency.
Maintains payroll management system.
Manages Uniform Inventory and distribution.
Ensures that accident reports are completed accurately and promptly.
Maintains all vessel maintenance records and equipment warranties.
Participates in fleetwide task forces as requested.
Additional job duties as assigned.