Associate Director, Maintenance Administration and Operational Strategy

University of Massachusetts Medical School•Worcester, MA

30d•$135,000 - $140,000

About The Position

Under the direction of the Sr Director, Maintenance Services, or designee, the Associate Director, Maintenance Administration and Operational Strategy performs complex and varied duties associated with the coordination and oversight of departmental administrative, financial and system functions.

Requirements

Bachelor’s degree in Business Administration, a related field, or equivalent experience
5 – 7 years of related experience, ideally in facilities maintenance and operations
Prior supervisory experience
Excellent word processing and spreadsheet skills
Exceptional oral and written communication skills required
Ability to obtain MCCPO certification
Demonstrated the ability to organize and manage a complex office environment with minimal supervision
Demonstrated initiative and independent judgment in organizing and completing projects

Responsibilities

Develop, manage, and control the department’s annual budget. Report variances and recommend corrective action. Provide reports and forecasts as required.
Serve as a liaison between the Facilities Department and the Unified Procurement Services (UPST), finance, human resources, and payroll
Support the development and financial oversight of all service contracts and master service agreements
Oversee and provide human resource support in the areas of staffing, recruitment, compensation, and benefits
Ensure facilities procurement activities are consistent with UMass Chan policies, DCAMM statutory requirements, and UMBA standards Demonstrate awareness of MCCPO certification requirements and best practices, supporting facilities procurement activities consistent with Massachusetts public purchasing laws and institutional policies
Support the development and review of scope of work documents, procurement activity, and contractor correspondence in collaboration with Facilities Managers, ensuring accurate submission of requests align with institutional procurement standards
Analyze and evaluate existing administrative systems, identify opportunities for systems improvements and increased efficiencies
Provide support to staff in the development of business initiatives
Provide analytical, strategic, and operational support to the department utilizing the Computerized Maintenance Management System (CMMS)
Develop and update department policies and procedures
Generate reports to ensure Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met
Understanding of preventive maintenance, asset lifecycles, and root cause analysis
Has strong functional and technical knowledge of building infrastructure and equipment
Analyzes current business processes in association with CMMS usage to recommend best practices and industry standards for the most effective functional configuration
Generate reports to analyze work orders, shop labor, materials and costs to evaluate maintenance costs and recurring maintenance issues to assist in decision making on funding or maintenance strategy changes
Outlines and inventory equipment locations and areas served
Maintain and update building and equipment documentation
Coordinate insurance company inspections and site visits
Lead a dedicated storeroom team in maintaining precise par levels for repair stock; leveraging CMMS data to eliminate stockouts and streamline operations
Supervise and evaluate performance of assigned staff
Track and maintain all vacant and filled positions within the department.
Assist with the onboard and offboard of Facilities staff
Perform other duties as required