Associate Director, Learning and Development

Oscar Health•New York, NY

1d•$149,040 - $195,615•Hybrid

About The Position

The Associate Director, Documentation & Learning role is responsible for assisting in the creation of strategic direction of learning initiatives and knowledge management practices including documenting, analyzing, and improving claims processing workflows, policies, and procedures within the operation. This role is responsible for developing and implementing programs that enhance employee skills, improve operational efficiency, and foster a culture of continuous learning and knowledge sharing.

Requirements

7+ years of experience in a combination of claims operations, learning and development, knowledge management, technical writing or a related field
5+ years of people management and team leadership experience with ability to prioritize, allocate work and manage across multiple high-value projects at once
6+ years of working collaboratively with cross-functional leadership teams
3+ Experience with benefit and contract interpretation or coding in professional/ institutional billing requirements.
3+ Experience analyzing and improving processes and workflows.

Nice To Haves

Experience in healthcare or highly regulated or related field
Operational improvement certification - Green or advanced belt certification
Bachelor’s or Master’s degree in related field
BSN or Clinical experience

Responsibilities

Assist in the creation of a holistic claims training and documentation strategy
Deliver claims training strategy inclusive of material creation, feedback to trainees, and adjustments to improve retention and application of the claims training
Develop and maintain detailed process documentation, including standard operating procedures (SOPs), work instructions, and guidelines related to healthcare claims processing specifically.
Develop and implement a continuous improvement process for all Claims documentation, training and ongoing refresher trainings as well as curriculum improvements
Work with internal stakeholders to ensure consistency and accuracy of claims documentation and training materials
Create a system to measure the effectiveness of training programs and knowledge projects in enhancing employee performance
Ensure that practices are integrated into daily operations and aligned with business outcomes
Build, coach, and lead a team that take tremendous care of our internal and external customers, maintaining or improving culture and employee satisfaction
Translate technical or complex information into clear, user-friendly documentation.
Provide effective direction, mentorship, and influence to achieve departmental goals
Stay abreast of industry trends, best practices, and emerging technologies in learning and development
Compliance with all applicable laws and regulations
Other duties as assigned