Director, Learning and Development

SS&C Technologies•New York, NY

2d•$120,000 - $160,000•Hybrid

About The Position

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. SS&C combines proprietary technology with deep industry expertise to support complex financial and health care operations. Our teams design, implement, and operate solutions that help clients manage data, automate processes, and scale their businesses with confidence. You will work with industry experts, modern platforms, and evolving technologies, gaining exposure to real-world operational challenges and large-scale enterprise environments.

Requirements

8+ years of experience in Learning & Development, Training, Sales Enablement, Organizational Development, or a related field.
Demonstrated success designing, developing, and delivering learning programs that drive measurable business results.
Experience supporting diverse business functions, including Sales, Client Service, Operations, Technology, and/or Financial Services.
Experience delivering technical systems training, business process training, professional skills development, leadership training, and client-facing enablement.
Coaching certification and/or demonstrated coaching experience.
Strong instructional design skills with experience developing instructor-led, virtual, blended, and digital learning experiences.
Experience with eLearning authoring tools such as Articulate 360, Camtasia, and Vyond.
Experience leveraging AI tools to enhance content creation, personalize learning, and analyze learning data.
Excellent facilitation, communication, presentation, and stakeholder management skills.
Strong project management, organizational, and time management capabilities with the ability to manage multiple initiatives simultaneously.
Exceptional written communication skills and experience developing training materials, job aids, and documentation.
Proficiency with Microsoft Office (PowerPoint, Word, Excel) and Learning Management Systems (LMS).
Strong analytical, problem-solving, and decision-making skills with the ability to measure learning effectiveness and business impact.
Bachelor's degree and/or relevant professional certifications.

Nice To Haves

Financial services experience, including Hedge Funds, Private Markets, Investor Services, or Asset Management, is preferred.

Responsibilities

Partner with business leaders across Sales, Client Service, Operations, Technology, and other functional areas to identify current and future learning needs through performance data, surveys, job analysis, and business priorities.
Design and implement learning strategies that improve employee performance, productivity, client experience, and overall business outcomes.
Develop comprehensive training plans that align with organizational goals and support employee growth across technical, professional, and business competencies.
Partner with subject matter experts to document business processes and translate them into engaging, scalable learning solutions.
Design and deliver training on technical applications, business processes, client relationship management, sales enablement, presentation skills, leadership, and professional development.
Coach employees individually and in groups to build confidence, improve performance, and strengthen critical business skills.
Facilitate engaging instructor-led, virtual, blended, and self-paced learning experiences, including workshops, simulations, and practice-based learning.
Design, develop, and maintain high-quality eLearning, instructor-led training, videos, job aids, playbooks, and other learning resources using modern instructional design principles.
Monitor training effectiveness through learner feedback, assessments, performance metrics, and business outcomes, continuously refining programs based on data.
Leverage AI and emerging technologies to enhance learning experiences, improve content development, and analyze training effectiveness.
Stay current on industry trends, adult learning methodologies, instructional technologies, and best practices.
Perform Learning Management System (LMS) administration, reporting, and learning analytics.
Foster a culture of continuous learning by mentoring employees and collaborating closely with Learning & Development colleagues and cross-functional business partners.