Associate Director - Key Account Management Neuroscience, COBENFY -Kansas City

Bristol Myers Squibb • Kansas City, KS

3d • Remote

About The Position

We are seeking a strategic, results-driven and experienced individual to join our team as an Associate Director, Hospital Key Accounts Manager (KAM) – Neuroscience. This is a critical role in establishing Bristol-Myers Squibb as a leader in Neuroscience and our commitment to supporting the efforts of Neuroscience Healthcare Providers in improving patient outcomes. The Associate Director, Key Accounts – Neuroscience is a field-based strategic leader responsible for driving enterprise account strategy, access, and adoption across complex health systems and Integrated Delivery Networks (IDNs). This role serves as the accountable owner and quarterback for assigned strategic accounts—aligning cross-functional teams to deliver seamless execution, optimize system-level access, and accelerate the adoption of COBENFY. The Associate Director partners with executive stakeholders across clinical, operational, and financial disciplines to influence decision-making and deliver measurable business outcomes. This is a highly visible role requiring strong executive presence, enterprise leadership, and the ability to navigate complex healthcare systems to improve patient access and outcomes. This is a field-based role reporting to the Director, Hospital Key Accounts – Neuroscience.

Requirements

• BS/BA degree required
• Minimum of 8 years of progressive experience in pharmaceutical, healthcare, or health system environments, with a strong focus on hospital and IDN engagement
• Demonstrated expertise in U.S. healthcare systems, including provider, payer, and integrated delivery network dynamics, with direct experience in hospital and acute care settings
• Deep knowledge of market access and health system strategy, including formulary management, P&T processes, reimbursement models, pathways and protocol development, and EMR/EHR integration
• Proven track record of driving business growth, access, and adoption through effective account management, strategic execution, and consistently delivering against performance objectives
• Demonstrated ability to influence senior and executive-level stakeholders, including C-suite, pharmacy, finance, and clinical leadership, across complex health systems
• Strong capability to lead in a matrix environment, mobilizing cross-functional teams and driving execution without direct authority
• Advanced strategic thinking, analytical, and problem-solving skills, with the ability to translate insights into actionable business strategies
• Excellent communication and executive presence, with strong presentation and stakeholder engagement skills
• Demonstrated leadership ability, including navigating complex internal and external environments and building high-impact networks
• Valid driver’s license and willingness to travel extensively in a field-based role

Nice To Haves

• Experience in psychiatry, neuropsychiatry, or related therapeutic areas preferred
• Prior experience in sales, market access, or marketing roles strongly desired
• Prior people leadership experience preferred

Responsibilities

• Develop a deep, strategic understanding of assigned health systems, including customer objectives, stakeholder ecosystems, market dynamics, and decision-making processes, translating insights into actionable account strategies that drive access, adoption, and measurable outcomes in the Neuropsychiatry space
• Drive optimal formulary access and positioning by leading P&T strategy, advocating for inclusion on clinical pathways and protocols, and proactively addressing barriers to adoption
• Own and lead the development and execution of integrated, cross-functional account plans, aligning internal matrix stakeholders and resources to deliver coordinated, high-impact engagement across hospital systems and IDNs
• Serve as the primary BMS Neuroscience point of contact for executive stakeholders, building and sustaining trusted relationships across C and D suite, pharmacy, finance, clinical, and operational leadership
• Lead strategic discussions on reimbursement, health system economics, and value-based care, leveraging clinical and economic evidence to articulate and advance the value proposition of COBENFY
• Partner with cross-functional teams, including Market Access, Medical, Sales, and Health IT, to ensure alignment and execution of initiatives such as protocol integration, EMR/EHR updates, and operational initiatives
• Analyze market data and account-level insights to identify opportunities, prioritize actions, and optimize strategy in response to evolving healthcare trends and system dynamics
• Identify and address customer pain points and operational inefficiencies, collaborating with stakeholders to develop solutions that improve patient access, streamline care delivery, and enhance system performance
• Ensure effective communication and implementation of system-level decisions across affiliated accounts to drive consistency in strategy and execution
• Operate in full compliance with all applicable laws, regulations, and BMS policies, while maintaining the highest standards of integrity, ethics, and patient-centricity
• Maintain a high level of field engagement (>80%) to effectively support account strategy execution and stakeholder partnership

Benefits

• Health Coverage: Medical, pharmacy, dental, and vision care.
• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
• Work-life benefits include: Paid Time Off US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees) Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays
• Based on eligibility, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.
• All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree