Associate Director, IT Business Partner - Commercial

SERVIER MONDE•United States, CA

1d•$179,000 - $212,000•Hybrid

About The Position

The Associate Director, IT Business Partner for Commercial leads application capabilities across biotech functions including Sales, Marketing, Thought Leader Liaisons, Operations, Advanced Analytics, Business Development and Communications, and serves as the strategic and execution lead for Commercial technology delivery. The role reports to the Director, IT Business Partner and is responsible for planning, building, and running the functional area capabilities, evangelizing effective application management practices, promoting improved business processes, and defining and maintaining technology roadmaps.

Requirements

Proven experience (8+ years) working in a technical, digital role, preferably within the pharmaceutical or life sciences industry, with demonstrated ownership of complex initiatives from strategy through delivery
Experience with Commercial systems and business processes
Experience with Veeva’s Commercial suite of products such as CRM, Vault PromoMats, Network, and OpenData
Experience serving as a product owner, delivery lead, or scrum master for enterprise technology initiatives
Working knowledge of agile and iterative delivery frameworks (Scrum, Kanban, or hybrid models)
Proven ability to balance run vs. build, delivery capacity, and demand prioritization in a regulated environment
Communication and translation - the ability to communicate effectively in written and verbal forms, specifically tailoring messages to different audiences
Relationship Management and collaboration - Building trust and partnering with various teams including vendors, customers, and internal teams

Nice To Haves

Experience with Salesforce.com Platform including LifeSciences Cloud, MarketingCloud and/or ExperienceCloud a plus

Responsibilities

Manage Servier’s portfolio of Commercial technology assets, including roadmap planning, investment prioritization, and lifecycle management
Oversee implementation and management of CRM systems, marketing automation tools, and analytics platforms
Collaborate with functional leads, creative agencies, and IT teams to align business strategy, technology roadmaps, and delivery plans
Translate business requirements into functional specifications and actionable plans
Engage with internal delivery teams, platform owners, and vendors to plan, execute, and deliver solutions using agile and iterative delivery approaches
Ensure technology solutions comply with industry regulations (data privacy and security)
Stay current with emerging technology trends in pharma
Serve as product owner or delivery lead for key Commercial technology platforms and initiatives
Own and manage product backlogs, ensuring alignment to business priorities and measurable outcomes
Facilitate or oversee agile delivery ceremonies, including sprint planning, backlog refinement, reviews, and retrospectives
Drive disciplined execution by tracking delivery milestones, risks, dependencies, and mitigation plans
Partner with delivery teams and vendors to ensure commitments translate into predictable, high-quality outcomes
Support continuous improvement of delivery practices, agile maturity, and ways of working across Commercial IT