Associate Director, Internal Communications, Advancement Communications

Boston University•Boston, MA

22h

About The Position

Boston University Advancement is seeking an Associate Director of Internal Communications to join its Strategic Communications team. This role is responsible for developing and executing the division's internal communications program, shaping how information, strategy, and culture are shared across the division. The Associate Director will manage the internal communications calendar, create content for the Staff Hub and division-wide newsletter, and support executive communications. The goal is to foster transparency, alignment, and engagement among staff through thoughtful planning and compelling messaging. The ideal candidate has experience in internal communications strategy, content management across multiple platforms, and is comfortable with various communication tasks. Experience in higher education or advancement is a plus but not required.

Requirements

Bachelor's degree or equivalent combination of education and relevant experience.
A minimum of three years of professional experience in internal communications, corporate communications, employee communications, marketing, journalism, public relations, or a related field.
Strong writing, editing, and storytelling skills.
Demonstrated ability to manage multiple projects, competing priorities, and deadlines in a fast-paced environment.
Experience developing and managing communications across digital platforms and content management systems.
Strong organizational, analytical, and project management skills with exceptional attention to detail.
Demonstrated ability to build collaborative relationships with colleagues and stakeholders across an organization.
Ability to work independently while exercising sound judgment, discretion, and a proactive, solutions-oriented approach.

Nice To Haves

Experience developing or managing internal communications within a complex organization, such as higher education, advancement, healthcare, nonprofit, government, or corporate environments.
Experience supporting executive communications, including presentations, talking points, speeches, or leadership messaging.
Familiarity with staff intranet platforms, digital newsletters, content management systems, and communications analytics.
Experience with WordPress or other website/content management platforms.
Proficiency with Microsoft 365 applications.
Master's degree

Responsibilities

Develop, implement, and evolve Advancement's internal communications strategy and program.
Develop and maintain a strategic communications calendar and editorial governance standards.
Monitor emerging tools, platforms, and best practices in internal communications and digital engagement.
Develop and maintain reusable messaging frameworks, templates, editorial standards, and communications resources.
Measure the effectiveness of internal communications through analytics, staff feedback, and engagement metrics.
Lead the planning, development, and management of internal communications content.
Lead content strategy and day-to-day management of the Staff Hub.
Create, manage, and continuously enhance a recurring internal newsletter.
Draft and refine staff-facing materials supporting All Hands meetings and other division-wide communications.
Support the Managing Director in communicating the Senior Vice President's strategic vision, priorities, and key messages.
Partner with teams across Advancement to communicate initiatives, processes, resources, and organizational updates.
Develop communication strategies that help staff understand and navigate organizational initiatives, operational changes, and new programs.
Build trusted partnerships across Advancement to understand evolving communication needs, gather feedback, and ensure messaging reflects priorities and perspectives.
Serve as a strategic communications partner to Advancement teams.
Collaborate with the Managing Director to ensure Advancement's internal communications align with and reinforce University-wide messaging.
Support the execution of Advancement's internal crisis and incident communications protocols.
Translate University-level guidance and crisis communications into clear, audience-appropriate messaging for Advancement staff.