Associate Director, Integrative Student Services - MBA Program, School of Business

Wake Forest University•Winston Salem, NC

1d•Onsite

About The Position

Wake Forest University School of Business is seeking an Associate Director, Integrative Student Services for its MBA Program. As part of the Student and Academic Services team, this role manages day-to-day operations that support an engaging, inclusive graduate student experience. The position connects advising and coaching, student success and wellbeing, engagement and transition programming, and student support. In partnership with faculty and functional-area colleagues, the role integrates academic and student services to support holistic student development, student success, and institutional excellence. This full-time, in-person position is located on the Reynolda Campus in Winston-Salem, North Carolina. The role is accountable for its own work, may provide leadership or direction to student workers or junior staff, and manages budgets within its areas of responsibility. It may require work beyond the standard workday, including nights and weekends, for programs and special events. The work is primarily in a climate-controlled office setting.

Requirements

Bachelor’s degree and at least three to five years of relevant experience, or an equivalent combination of education and experience.
Ability to work effectively with a broad spectrum of students, staff, and faculty.
Sound judgment in determining when to seek assistance.
Demonstrated ability to positively influence colleagues and foster collaboration across administrative units.
Knowledge of academic cultures, rules, and regulations, including the Family Educational Rights and Privacy Act (FERPA).
Ability to work independently with minimal supervision on multiple complex tasks and prioritize work against key goals.
Ability to build strong, respectful, and inclusive communities where interpersonal exchange and differences are appreciated and supported.
Excellent organizational skills, accuracy, and attention to detail.
Strong interpersonal, verbal, written, and listening skills.
Ability to adapt to changing work environments.
Ability to work beyond the standard workday, including nights and weekends, for programs and special events.

Nice To Haves

Master’s degree in student affairs/personnel administration or a closely related field, and three to five years of experience, or an equivalent combination of education and experience.

Responsibilities

Coordinate operational, logistical, and administrative functions associated with the MBA program student experience.
Advise and coach individual students, student teams, and student leaders.
Champion student success by assessing student needs and proactively supporting students individually and in groups.
Develop and coordinate major program events, including new-student orientation and transition programming, team-building events, milestone celebrations, and other co-curricular activities.
Design and facilitate extracurricular student experiences aligned with the School of Business’s strategic vision, and support curricular and co-curricular experiences in collaboration with faculty and staff.
Identify and support students experiencing personal, social, or academic distress.
Manage student-facing communications about engagement and leadership opportunities, resources, events, feedback channels, deadlines, and deliverables.
Collaborate in planning and delivering orientation and ongoing transition programming, identifying student needs from matriculation through graduation.
Collaborate with colleagues in functional areas such as Enrollment Management, Market Readiness & Employment, and the Registrar’s Office on the student experience.
Participate in Graduate Integrative Student Services cross-team efforts supporting graduate business students.
Lead planning and logistics for national and international MBA Immersion trips while supporting faculty trip leaders.
May provide leadership or direction to student workers or more junior staff.
Manage budgets in areas of responsibility.
Perform other relevant duties as assigned.