Associate Director, Incentive Compensation Operations

AbbVie • Mettawa, IL

8h

About The Position

The Associate Director, Incentive Compensation Operations (ICO) provides strategic leadership for designing and implementing sales incentive compensation programs in partnership with Sales and Marketing. The role combines consulting, analytical, and communication skills to manage, harmonize, and optimize sales crediting: aggregating raw customer-level sales data and applying AbbVie alignment and business rules to produce territory-level sales information. The Associate Director works closely with therapeutic area leads, field leadership, vendors, and internal commercial teams to advance Incentive Compensation objectives.

The role is part of AbbVie’s Analytics & Performance Analytics (APEX) function, which supports the U.S. organization through researchers, analysts, data scientists, and strategists. The function develops insights to inform organizational decisions and encourages authentic, creative, candid contributions within a diverse, flexible, and inclusive culture.

Requirements

• Bachelor’s degree (BA or BS) required.
• At least 8 years of analytical and/or commercial operations experience.
• Problem-solving mindset and ability to work independently.
• Experience partnering with leadership to solve problems and identify, gain support for, and implement solutions.
• Proficiency appropriate to the role’s grade in strategic thinking, problem-solving, innovation, cross-functional collaboration, analytics, leadership, results orientation, and communication that strengthens team effectiveness.
• Experience using AbbVie data sources to retrieve healthcare professional (HCP) and patient data.
• Knowledge of Excel, Claude, PowerPoint, and Power BI; database querying skills; and analytical expertise in regression, clustering, machine learning, and other advanced statistical methods.
• Strong critical thinking and communication skills, including the ability to anticipate customer and business needs and address questions or issues.
• Ability to explain complex issues clearly, simply, and persuasively.
• Ability to learn quickly, grasp core issues, and adapt when needed.
• Commitment to raising standards, challenging the status quo, embracing others’ ideas, and turning innovation into practical solutions.
• Ability to develop in-depth knowledge of pharmaceutical industry data and therapeutic areas to resolve business problems efficiently and effectively.

Responsibilities

• Lead, develop, and mentor ICO Managers to build expertise, support professional growth, and strengthen accountability.
• Model self-sufficiency and build and sustain in-house expertise across the broader Field Planning & Analytics Team (FPAT) and APEX organization.
• Influence, guide, coach, and train therapeutic area incentive compensation leads.
• Coach ICO Managers in technical skills, stakeholder communication, process improvement, and collaboration with business partners.
• Oversee day-to-day vendor relationships and ensure vendor-supported projects use appropriate methodologies and remain within budget and on schedule.
• Lead sales crediting processes and business rules for aligned franchises, including data sources, market definitions, alignments, on-label specialty filtering, and the Best Address Process.
• Lead the monthly and quarterly Incentive Data Audit processes conducted by the ICO team.
• Partner with the ICO team and key stakeholders to design and implement continuous improvement and innovation initiatives for Incentive Data Audits, the Business Rules Management System, and other sales crediting system components.
• Conduct ad hoc audits to support specific franchises during periods of high workload.
• Standardize processes across therapeutic areas while accommodating TA-specific needs to improve efficiency and reduce risk.
• Guide Central Operations & Sales Incentives in maintaining a consistent, centralized sales crediting philosophy.
• Develop analyses and insights to inform overarching sales crediting, incentive compensation, and summit philosophies, particularly those affecting multiple franchises.
• Lead strategic, high-visibility initiatives to harmonize sales crediting philosophy and processes across company entities and franchises.
• Lead complex cross-functional projects involving the IC Team, FPAT, Business Technology (BTS), Commercial Data Operations, Insights & Analytics Teams, and other partners.

Benefits

• Paid time off, including vacation, holidays, and sick leave
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Eligibility to participate in long-term incentive programs

What This Job Offers

• Job Type: Full-time
• Career Level: Director