Associate Director, HRBP Customer Operations North America
About The Position
The HR Business Partner for Customer Operations North America serves as a strategic advisor to the regional leadership team, driving business performance through a focused and forward-looking people agenda. This role translates business priorities into impactful HR agenda with a strong people-first mindset, ensuring the organization is structured, skilled, and engaged to deliver growth, service excellence, and productivity targets. Operating within a large and complex North America market, the role is instrumental in connecting global Customer Operations priorities with local execution. It plays a critical role in stabilizing performance while enabling transformation at scale. Because here, we don’t just hire for jobs. We invite you to be part of something bigger.
Requirements
- Proven senior HR Business Partnering experience in a complex, matrix environment, preferably within CPG industry
- Strong expertise in organizational design, talent management, and workforce planning
- Experience leading transformation and change initiatives
- Experience supporting and influencing senior stakeholders to drive business outcomes
- Strong analytical and problem-solving capability
Responsibilities
- Partner with Customer Operations NA leadership to translate business priorities into a targeted HR agenda with a people-first mindset
- Provide strategic advice on organization effectiveness, workforce planning, and leadership capability
- Enable delivery of productivity, service, and transformation goals
- Drive organization design aligned to business priorities and operating model evolution
- Lead workforce planning to ensure the right skills, roles, and capacity are in place
- Identify and address capability gaps, including future-ready skills
- Lead talent and succession planning to ensure strong pipelines for critical roles
- Drive robust performance management, including calibration and differentiation
- Support development and retention of high-performing and high-potential talent
- Build a high-performance, accountability-driven culture
- Embed and continuously drive people care initiatives to strengthen employee experience and wellbeing
- Drive engagement actions aligned to regional context and business priorities
- Strengthen leadership effectiveness and team dynamics
- Lead the people agenda for key transformation initiatives
- Drive adoption of new ways of working across the NA organization
- Partner with leaders to manage change impact, communication, and engagement
- Ensure transformation is delivered with clear linkage to business outcomes and people impact
- Deliver core HR processes (middle and end of year, talent forums, workforce plans)
- Ensure compliance with global HR policies, reward frameworks, and governance standards
- Leverage data and insights to inform decision-making and track performance outcomes
Benefits
- health insurance (including prescription drug, dental, and vision coverage)
- retirement savings benefits
- life insurance and disability benefits
- parental leave
- sick leave
- paid vacation and holidays
- access to numerous voluntary benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
