NSUFA805 Associate Director Housing Operations

Virginia Information Technologies Agency • Norfolk, VA

1d • Onsite

About The Position

The Associate Director for Housing Operations provides leadership and oversight for the operational functions of Housing and Residence Life. This position is responsible for ensuring the efficient management of residential facilities, housing assignments, housing management systems, and day-to-day operational logistics that support a safe, well-maintained, and student-centered residential environment. The role coordinates housing occupancy and assignments, oversees facility operations in collaboration with campus partners, manages housing technology systems, and supervises operational processes that ensure effective service delivery to students. The Associate Director works to streamline processes, maintain high operational standards, and support the department’s mission by ensuring that housing infrastructure, resources, and systems function effectively to enhance the overall residential experience.

Requirements

• Knowledge of residence life operational policies and procedures.
• Attentiveness to detail.
• Excellent written and verbal communication skills.
• Exceptional interpersonal/human relations skills.
• Excellent organizational/planning skills.
• Ability to prioritize workloads and handle multiple tasks simultaneously.
• Ability to work a flexible schedule.
• Excellent personal computer skills.
• Ability to function well under intense pressure.
• General knowledge or experience with Microsoft Office.
• Ability to work as essential personnel and fulfill essential personnel duties as assigned.
• Bachelor’s degree in a related field.
• At least three years of progressively responsible professional experience in Housing and Residence Life.
• Demonstrated experience with housing management systems including THD, TMA, and Colleague.
• Experience managing housing assignments and occupancy processes.
• Knowledge of residential facilities operations, including coordination of maintenance, operational logistics, and systems that support effective housing operations.

Nice To Haves

• Master’s degree in College Student Personnel Administration, Counseling, Education, Higher Education Administration, or a related field is strongly preferred.
• 5 years of experience working within a college student housing program or student life is strongly preferred.

Responsibilities

• Ensuring the efficient management of residential facilities, housing assignments, housing management systems, and day-to-day operational logistics that support a safe, well-maintained, and student-centered residential environment.
• Coordinating housing occupancy and assignments.
• Overseeing facility operations in collaboration with campus partners.
• Managing housing technology systems.
• Supervising operational processes that ensure effective service delivery to students.
• Streamlining processes.
• Maintaining high operational standards.
• Ensuring that housing infrastructure, resources, and systems function effectively to enhance the overall residential experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees