Associate Director, Health IT Liaison Team Lead

Amgen • Boston, MA

7d • Remote

About The Position

HOW MIGHT YOU DEFY IMAGINATION?
If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of.
Medical Value and Population Health (MVPH) Associate Director – Health IT Liaison Field Lead
Live
What you will do
Let’s do this. Let’s change the world. Our mission in Medical Value and Population Health is to secure coverage for our brands and to support patient access. In a dynamic healthcare environment, the organization recognizes the increasing importance of Integrated Delivery Networks (IDN) and Payers within the U.S. Healthcare system. As a result, the team is focused on executing strategies for the IDN and payer customer segments. This position is a unique and highly visible opportunity to help build a path forward for our organization by tapping into the constantly evolving Health Information Technology
The Associate Director – Health IT Field Lead plays a pivotal role in leading a team of Health IT Liaisons and executing Amgen’s Health IT strategy. This position ensures the team operates in alignment with corporate objectives and contributes to improved patient outcomes.
This role is both strategic and operational, serving as a coach who manages and develops the Health IT Liaison team. The Associate Director will drive adoption of Amgen’s Health IT initiatives, oversee execution of account plans, and ensure compliance with all standards.
The position requires strong leadership and a focus on building team capabilities. The Associate Director will evaluate performance, provide feedback, recognize high achievement, and identify training needs in partnership with training teams. They will also lead the team through organizational and technological changes, ensuring adaptability and resilience in a dynamic environment.
The Associate Director will collaborate closely with Medical Value and Access, Medical Science Liaisons, and cross-functional partners to integrate population health strategies and value-based initiatives. This includes supporting organizations focused on quality improvement, care management, and patient engagement to drive meaningful impact on health outcomes.

Requirements

• Doctorate degree OR
• Master’s degree and 4 years of experience in Health IT life science role.
• Bachelor’s degree and 6 years of experience in Health IT life science role.
• Associate’s degree and 12 years of experience in Health IT life science role. OR
• High school diploma / GED and 14 years of experience in Health IT life science role.

Nice To Haves

• Bachelor's degree in informatics
• Strong eye for business, analytical skills, and critical thinking ability
• Experience in pharmaceutical/biotech industry
• Good understanding of IDNs and key partners
• Understanding or familiarity of EHR systems within IDNs
• Interest in population health management and implementation science
• Experience successfully managing and motivating direct reports
• Ability to effectively manage complex accounts

Responsibilities

• Lead, coach, and develop the Health IT Liaison team to ensure effective execution of account plans, adherence to compliance standards, and continuous improvement.
• Evaluate performance, provide constructive feedback, recognize achievement, and identify training needs; partner with training teams to design and deliver programs.
• Lead national training initiatives, including new hire onboarding and ongoing team learning programs
• Support the Health IT Liaison strategy, messaging, tools, & field teams’ training for EHR initiatives supporting CV and Bone therapeutic areas, with the expansion efforts within the Oncology, Inflammation, and Rare Disease
• Work with third-party vendors to facilitate the internal legal, regulatory and medical review of marketing materials via the Materials Approval and Compliance (MAC)
• Standardize, deploy, and execute the Health IT strategy in collaboration with the Director.
• Lead account planning and management efforts for priority IDN and Payer accounts.
• Manage the customer accounts prioritization process for the Health IT Liaisons
• Collaborate with cross-functional medical and commercial account teams to gather customer insights to inform internal strategy.
• Partner with Medical and IDN Strategy Team leads and other cross-functional partners to align initiatives and assess national opportunities.
• Confidently engage customers using appropriate methods and MAC approved materials/messaging
• Ensure effective use of CRM tools to manage schedules, track activities, and document customer interactions.
• Contribute to cross-functional workstreams that advance business initiatives as requested
• Evolve future Health IT Liaison strategic and executional plans in alignment with medical and brand strategic plans
• Provide input on targeting strategies, Key Performance Indicators (KPIs), and Plans of Action (POAs)

Benefits

• Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans and bi-annual company-wide shutdowns
• Flexible work models, including remote work arrangements, where possible

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed