Associate Director - GTF Repair Delivery Assurance Lead (Onsite)

RTX•East Hartford, CT

1d•$157,200 - $298,800•Onsite

About The Position

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense. The Delivery Assurance Lead is responsible for establishing, managing, and continuously improving the Delivery Assurance (DA) team for the aftermarket repair network. This role ensures repair purchase orders (POs) meet Gate 3 Start (G3S) need dates by proactively engaging Designated Service Providers (DSPs), resolving constraints, driving accountability, and coordinating alternate routing solutions when required. The Lead serves as the central escalation point for all flow-disrupting issues and provides critical visibility to Network Operations and DAT customers. This is a supervisory position ultimately responsible for 1-3 Delivery Assurance Specialists.

Requirements

Bachelor's Degree and 12 years prior experience, or An Advanced Degree in a related field and minimum 10 years experience
Deep management and leadership knowledge to lead cross-department project teams or manage across multiple related departments.
Demonstrated ability to manage suppliers and drive accountability.
Strong analytical and problem-solving skills; ability to interpret performance data and develop recovery plans.
Experience leading escalations and cross-functional issue resolution.
Prior experience leading and developing high impact teams.

Nice To Haves

Excellent communication skills, including the ability to influence both internal stakeholders and external suppliers.
Aerospace, aviation, or industrial manufacturing experience.
Familiarity with repair network and or engine overhaul operations
Deep GTF aftermarket gate process knowledge
Experience with Power BI, Smartsheet, SharePoint, or other workflow/visibility tools.
Prior leadership experience or management of a small team.

Responsibilities

Create and manage the Delivery Assurance function, including structure, standard work, processes, and reporting.
Develop and deploy proactive methods to ensure commit dates align with G3S need dates.
Establish KPIs, dashboards, and communication standards for internal and external stakeholders.
Lead daily oversight of repair PO delivery profiles across the GSP GTF Repair Network
Oversee gap identification for commit dates and ensure recovery plans are executed effectively.
Direct and support escalations related to shortages, Eagle Net cases, quality holds, engineering data needs, and DSP capacity issues.
Partner closely with DAT customers to validate requirements, align priorities, and ensure operational readiness.
Drive structured weekly and monthly reviews with DSPs to reinforce accountability.
Review performance trends, commit adherence, issue recurrence, and develop formal corrective action plans for underperforming suppliers.
Support Supplier Quality and Supplier Management teams during escalations and performance reviews as needed.
Provide timely visibility to Network Operations, signaling when alternate routing or expedited solutions are required.
Align recovery strategies with DAT, Network Ops, Planning, Procurement, and aftermarket leadership teams.
Communicate risks and performance trends in a clear, data-driven manner.
Oversee creation and maintenance of tracking mechanisms to document conversations, escalations, recovery actions, and resolutions.
Ensure dashboards and reports are accurate, timely, and actionable for leadership and stakeholders.
Leverage insights to identify systemic performance issues and propose long-term solutions.
Develop and refine standard work, process workflows, and escalation pathways.
Identify opportunities to reduce cycle times, improve predictability, and enhance network communication.
Support strategic initiatives to improve repair network stability and resilience.