Associate Director, Growth Acquisition & Engagement

Humana

3d • $138,900 - $191,000 • Remote

About The Position

The Associate Director, Growth Acquisition & Engagement is responsible for leading the strategy, execution, and performance optimization of mail order pharmacy enrollment, retention, and utilization initiatives. This role owns end-to-end growth outcomes across inbound and outbound contact center channels, partnering cross-functionally to deliver a seamless, high-converting, omni-channel member experience that drives pharmacy growth, engagement, and long-term member value. The Associate Director serves as the primary business leader for acquisition and retention performance, leveraging data-driven insights, member journey optimization, and cross-functional collaboration to identify growth opportunities and deliver measurable business results. The Associate Director develops key performance indicators to drive sales program effectiveness and to ensure cost efficiencies. Provide data driven expertise and management reporting to improve sales performance and increase market share. Develop go to market strategies and identify new business opportunities to increase overall sales portfolio. Identify key areas of improvement through trend and utilization analysis. Collaborate closely with business leaders, marketing and finance to ensure effective, strategic, and competitive sales plans. Decisions are typically related to identifying and resolving complex technical and operational problems within department(s), and could lead multiple managers or highly specialized professional associates.

Requirements

• Bachelor's Degree or equivalent in a related field
• 6 or more years of experience in the health solutions industry with demonstrated success directing and leading teams
• Proven track record driving conversion, retention, and growth outcomes through multi-channel strategies.
• Experience leading complex cross-functional initiatives and influencing senior stakeholders.
• Strong analytical, strategic, and performance management capabilities.
• Experience leveraging customer data and insights to improve acquisition and engagement outcomes.
• Demonstrated ability to translate strategy into execution and deliver measurable business impact.
• Proficiency in analyzing and interpreting financial trends
• Executive presence
• Comprehensive knowledge of all Microsoft Office applications, including Word, Excel and Access
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Nice To Haves

• Download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
• Satellite, cellular and microwave connection can be used only if approved by leadership.
• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
• Occasional travel to Humana's offices for training or meetings may be required.

Responsibilities

• Lead the strategy, execution, and performance optimization of mail order pharmacy enrollment, retention, and utilization initiatives.
• Own end-to-end growth outcomes across inbound and outbound contact center channels.
• Partner cross-functionally to deliver a seamless, high-converting, omni-channel member experience that drives pharmacy growth, engagement, and long-term member value.
• Serve as the primary business leader for acquisition and retention performance.
• Leverage data-driven insights, member journey optimization, and cross-functional collaboration to identify growth opportunities and deliver measurable business results.
• Develop key performance indicators to drive sales program effectiveness and to ensure cost efficiencies.
• Provide data driven expertise and management reporting to improve sales performance and increase market share.
• Develop go to market strategies and identify new business opportunities to increase overall sales portfolio.
• Identify key areas of improvement through trend and utilization analysis.
• Collaborate closely with business leaders, marketing and finance to ensure effective, strategic, and competitive sales plans.

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level