Associate Director for Housing Operations
About The Position
Under the supervision of the Assistant Dean and Director of Housing and Residence Life, the Associate Director for Housing Operations provides leadership for the operation, maintenance, custodial services, and facility stewardship of the University's residential communities. The position oversees daily facility operations, supervises housing facilities personnel, manages vendor and contractor relationships, coordinates maintenance efforts, administers operational budgets, and collaborates with campus partners to provide safe, functional, attractive, and well-maintained living environments that support student success. The Associate Director exercises independent judgment in the daily management of housing operations while advancing departmental and institutional priorities through collaborative leadership, sound decision-making, and exceptional customer service.
Requirements
- Bachelor's degree required.
- Three to seven years of progressively responsible facilities or housing experience with supervisory experience preferred.
- Strong leadership, communication, budgeting, project management, customer service, and decision-making skills.
Nice To Haves
- supervisory experience preferred
Responsibilities
- Hires, trains, supervises, develops, and evaluates three Housing Custodial Supervisors and approximately ten custodial and maintenance employees.
- Establishes performance expectations and promotes a culture of accountability, professionalism, teamwork, continuous improvement, and exceptional customer service.
- Conducts regular meetings with supervisors to coordinate operations and safety.
- Oversees employee scheduling, work assignments, attendance, leave management, and daily operational priorities.
- Ensures compliance with university policies, safety requirements, and on-call responsibilities.
- Coordinates staff development and completes performance evaluations.
- Provides leadership during operational change.
- Oversees operation, maintenance, and custodial services for all residential facilities.
- Develops preventative maintenance and inspection programs.
- Conducts routine inspections.
- Coordinates maintenance with Facilities Services and contractors.
- Oversees key/access management including KeyTracer.
- Coordinates purchase and inventory of furnishings and equipment.
- Coordinates Summer Programs housing support.
- Oversees opening/closing inspections and damage documentation.
- Assists with long-term facility renewal and deferred maintenance planning.
- Recommends operational improvements.
- Promotes responsive, solution-oriented customer service.
- Maintains collaborative relationships with campus partners.
- Represents Housing on facility planning and renovation projects.
- Develops productive relationships with vendors and contractors.
- Monitors contractor performance and compliance.
- Collaborates with Residence Life staff.
- Communicates effectively with students, families, faculty, and staff.
- Participates in on-call rotation.
- Oversees Housing Maintenance On-Call Program.
- Responds to after-hours emergencies.
- Coordinates emergency response with campus partners.
- Exercises sound judgment during emergencies.
- Maintains knowledge of crisis protocols.
- Develops and monitors operating budgets.
- Oversees procurement of supplies, equipment, and contracted services.
- Evaluates products for cost, sustainability, and durability.
- Oversees damage assessment processes.
- Maintains operational records and databases.
- Assists with contracts and prepares reports.
- Completes performance review process with supervisor/employees to understand job performance expectations and how they fit into the department and University goals.
- Performs other duties as assigned by supervisor in support of the goals and objectives of the department and the Division of Student Life.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
