Associate Director Finance E-Commerce LillyDirect

Lilly USA • San Francisco, CA

1d • Onsite

About The Position

Lilly is making transformational investments in direct-to-consumer healthcare delivery through LillyDirect and other digital health initiatives. LillyDirect’s mission is to deliver a world-class consumer healthcare experience by transforming how patients access Lilly’s innovative medicines and digital health solutions through an end-to-end consumer health platform. The Associate Director, E-Commerce Finance LillyDirect is a key finance business partner supporting LillyDirect's direct-to-consumer (DTC) commercial operations. This role owns financial planning, performance analysis, and decision support for e-commerce revenue streams and marketing analytics. The ideal candidate bridges traditional pharmaceutical financial planning rigor with e-commerce and digital marketing fluency — translating metrics like Customer Acquisition Costs (CAC), conversion, retention, and subscriber economics into financial forecasts and investment recommendations that inform senior leadership decisions. This individual will work cross-functionally with Commercial, Marketing, Digital Product, Finance, Business Intelligence & Analytics (BI&A) and Competitive Intelligence teams to ensure LillyDirect's financial models reflects real-time market dynamics, including market developments. The role will report directly to the LillyDirect CFO.

Requirements

• Bachelor’s degree (or higher) in Finance, Accounting, Economics, Business, Computer Science/ Engineering, or Statistics.
• Minimum of 5 years of experience in e-commerce / digital finance roles.
• Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1.

Nice To Haves

• Experience in pharmaceutical, healthcare, or regulated direct-to-consumer industries.
• Demonstrated experience partnering with marketing or digital teams on channel investment analysis.
• Strong financial modeling skills (Excel/advanced modeling required).
• Familiarity with subscription business models and telehealth platforms.
• Knowledge of pharmaceutical gross-to-net, payer mix, or market access fundamentals.
• Strategic financial thinking with strong attention to detail.
• Strong analytical and problem-solving skills with a bias for action.
• Data-driven storytelling with ability to translate operational / digital metrics into financial and strategic recommendations for senior leadership.
• Excellent communication skills, with experience presenting to executive audiences.
• Ability to influence cross-functionally without authority.
• Comfort operating in ambiguity within a fast-evolving DTC/digital business.
• Experience with BI tools such as Power BI or Tableau.

Responsibilities

• Develop and own the revenue model, own the daily tracking of e-commerce revenue and monthly/quarterly forecast process.
• Partner with Marketing to build and maintain CAC, Lifetime Value (LTV), payback period, and media efficiency models across paid search, retargeting, organic, and other acquisition channels; recommend budget allocation shifts based on channel performance.
• Partner with LillyDirect finance function for financial planning and reporting of cost-to-serve and marketing spend across the LillyDirect portfolio.
• Develop financial business cases for new e-commerce features and/or or new channel partnerships.
• Collaborate with Competitive Intelligence to incorporate market developments into internal forecasting assumptions.
• Prepare monthly performance packages and ad hoc analyses for senior finance and commercial leadership, translating complex e-commerce data into clear financial narratives.
• Improve financial data infrastructure connecting e-commerce platforms, and financial systems to enable faster, more accurate reporting by partnering with Business Intelligence & Analytics and Finance teams.
• Serve as the primary finance point of contact for e-commerce product, marketing, and operations teams.

Benefits

• company bonus (depending, in part, on company and individual performance)
• company-sponsored 401(k)
• pension
• vacation benefits
• medical, dental, vision and prescription drug benefits
• flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts)
• life insurance and death benefits
• certain time off and leave of absence benefits
• well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager