Associate Director Environmental Services
About The Position
Designs and directs the work of the team(s). Selects, coaches, and develops team(s). Sets clear expectations to inspire and motivate the team. Manages performance by recognizing achievement, providing feedback, and administering progressive discipline when necessary. May develop and/or recommend operating and capital budgets and controls expenditures within approved budget objectives. Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that people actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business. Designs and directs day-to-day EVS operations across all shifts, ensuring consistent execution of cleaning, disinfection, and patient throughput processes aligned with regulatory, infection prevention, and organizational standards. Leads and develops EVS managers and frontline teams, establishing clear expectations, monitoring performance, and fostering a culture of accountability, engagement, and continuous improvement. Implements standardized workflows and operational processes, including hospital logistics integration, to improve efficiency, patient flow, and service delivery outcomes. Collaborates with nursing, infection prevention, patient transport, and other departments to ensure alignment on priorities, resolve operational barriers, and support safe patient care environments. Monitors and analyzes key performance metrics (e.g., turnaround times, quality scores, patient experience feedback), identifying opportunities and leading improvement initiatives. Supports financial stewardship by managing labor resources and operating within budget parameters while identifying opportunities for cost control and efficiency. Ensures compliance with regulatory requirements (e.g., Joint Commission, CMS), infection prevention protocols, and organizational policies, proactively addressing any gaps. Leads service recovery efforts, addressing escalations and ensuring timely resolution of environmental concerns impacting patient care or experience. Provides input into strategic initiatives and participates in enterprise or facility-level projects impacting EVS operations and hospital logistics.
Requirements
- Bachelor’s degree in healthcare administration, Business, Environmental Services, or related field, or equivalent experience.
- Typically requires 5–7 years of progressive multi-site leadership experience in Environmental Services, hospitality, or healthcare operations, including experience managing leaders or multiple functional areas.
- Strong operational leadership and decision-making skills in a complex healthcare environment
- Knowledge of environmental services standards, infection prevention practices, and regulatory requirements
- Ability to lead through influence and collaboration across multidisciplinary teams
- Financial acumen related to labor management and operational budgets
- Strong communication, leadership development, and change management capabilities
- Must be able to walk, stand, and move throughout the facility for extended periods.
- May be exposed to infectious materials, chemicals, and cleaning agents.
- Requires the ability to respond to operational needs across all shifts, including occasional off-hours support.
Nice To Haves
- None required; relevant certifications (e.g., CHESP) encouraged.
- Certified Healthcare Environmental Services Professional (CHESP) or equivalent.
- Experience in a large acute care system
- Experience implementing hospital logistics or throughput optimization initiatives
- Advanced knowledge of Lean, process improvement, or performance improvement methodologies
- Experience leading large teams in a multi-shift, high-acuity environment
Responsibilities
- Designs and directs the work of the team(s). Selects, coaches, and develops team(s). Sets clear expectations to inspire and motivate the team. Manages performance by recognizing achievement, providing feedback, and administering progressive discipline when necessary.
- May develop and/or recommend operating and capital budgets and controls expenditures within approved budget objectives.
- Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that people actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.
- Designs and directs day-to-day EVS operations across all shifts, ensuring consistent execution of cleaning, disinfection, and patient throughput processes aligned with regulatory, infection prevention, and organizational standards.
- Leads and develops EVS managers and frontline teams, establishing clear expectations, monitoring performance, and fostering a culture of accountability, engagement, and continuous improvement.
- Implements standardized workflows and operational processes, including hospital logistics integration, to improve efficiency, patient flow, and service delivery outcomes.
- Collaborates with nursing, infection prevention, patient transport, and other departments to ensure alignment on priorities, resolve operational barriers, and support safe patient care environments.
- Monitors and analyzes key performance metrics (e.g., turnaround times, quality scores, patient experience feedback), identifying opportunities and leading improvement initiatives.
- Supports financial stewardship by managing labor resources and operating within budget parameters while identifying opportunities for cost control and efficiency.
- Ensures compliance with regulatory requirements (e.g., Joint Commission, CMS), infection prevention protocols, and organizational policies, proactively addressing any gaps.
- Leads service recovery efforts, addressing escalations and ensuring timely resolution of environmental concerns impacting patient care or experience.
- Provides input into strategic initiatives and participates in enterprise or facility-level projects impacting EVS operations and hospital logistics.
Benefits
- Comprehensive suite of Total Rewards: benefits and well-being programs
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
