Associate Director/Director, Commercial Data Management

Xenon Pharmaceuticals•Needham, MA

2d•Hybrid

About The Position

Xenon Pharmaceuticals is seeking an Associate Director / Director, Commercial Data Management to help build and operate a trusted, governed, analytics-ready commercial data ecosystem in support of Xenon’s first anticipated product launch in epilepsy. This role will serve as a key commercial business owner for commercial data management, master data management, data quality, data governance operations, reporting-ready data, and commercial data partner coordination. The role will ensure Xenon’s commercial data assets are accurate, timely, standardized, well-governed, and usable for launch performance measurement, field execution, targeting, segmentation, patient journey analytics, market access reporting, omnichannel measurement, and executive decision-making. The role will also ensure Xenon’s commercial data foundation is structured, governed, and sufficiently high quality to support future AI/ML-enabled capabilities, including predictive analytics, dynamic segmentation, next-best-action, automated insight generation, and launch performance optimization. Key partnerships for this role will span the entire Xenon commercial organization, including Analytics, Sales & Field Effectiveness, Market Access, and IT, as well as core vendor partnerships to manage the Commercial Data Ecosystem. This position reports to the Senior Director, Data Strategy, Operations, Analytics & Reporting and will be based out of Boston, MA, USA in our Needham office. We will consider remote locations for exceptional candidates. The level of the position will be commensurate with the candidate’s education and industry experience. Hybrid positions require a minimum of two onsite days per week.

Requirements

Minimum undergraduate degree; 8+ years of relevant management experience or combination of degrees and experience
5+ years of experience in pharmaceutical, biotech, life sciences, healthcare data operations, data management, data governance, or related roles
Experience working with most commercial data sources such as Rx, claims, CRM, HCP/HCO, payer, field activity, digital engagement, specialty pharmacy, hub/patient services, distribution, sales/inventory, formulary, or access data
Experience supporting commercial data warehouse, data aggregation, MDM, data governance, data quality, reporting, or analytics initiatives
Experience managing data vendors, data aggregators, MDM vendors, commercial data platforms, or analytics implementation partners
Strong understanding of HCP/HCO and payer master data, affiliation management, data stewardship, business definitions, data dictionaries, metadata, lineage, and data quality management
Ability to translate business needs into data requirements, business rules, vendor specifications, validation criteria, and operational processes
Experience partnering with IT, analytics, vendors, Legal, Compliance, Privacy, and business stakeholders.
Strong project management, vendor management, communication, documentation, and cross-functional leadership skills
Ability to operate in a lean, fast-paced, pre-launch or launch-stage biotech environment

Nice To Haves

Advanced degree in business, analytics, data management, information systems, life sciences, public health, or related field preferred
Experience supporting a first commercial launch or commercial data capability build in a small or mid-sized biotech
Experience with commercial data warehouse platforms, such as Snowflake, Azure, AWS, Boomi, Informatica, Veeva, Salesforce, IQVIA, Symphony, Komodo, MMIT, Definitive Healthcare, OneTrust, Power BI, Tableau, or related platforms/vendors
Experience with tokenization/de-identification, claims/Rx data, SP/hub data, patient journey analytics, omnichannel engagement data, or field execution data
Experience developing KPI catalogs, business glossaries, data dictionaries, quality rule catalogs, issue intake processes, or governed reporting-ready datasets
Experience supporting data foundations for advanced analytics (e.g. AI/ML, next-best-action, predictive modeling, dynamic targeting, automated reporting, commercial decision-support use cases, etc.)
Experience managing data stewardship process or team

Responsibilities

Collaborate with internal and external partners on developing and operationalizing Xenon’s commercial data ecosystem across pre-launch, launch, and post-launch phases
Manage and define how commercial data will be governed, documented, validated, accessed, escalated, and used across the organization
Serve as the primary commercial business partner managing Xenon’s core data service partners (e.g. CDW, Data Aggregator, MDM, etc.) and data source partners, (e.g. Claims, Rx, SP, Payer, etc.)
Partner closely with IT on commercial data platform implementation, platform enhancements, system dependencies, integration patterns, security, compliance, performance, lineage, and architecture alignment
Translate cross-functional commercial priorities into clear data management requirements, data ownership models, business rules, decision rights, and operating processes
Serve as a commercial business owner or key steward for commercial master data management across HCP, HCO, affiliations, addresses, hierarchy, payer, payer bridge, customer master, and related identity domains
Establish and maintain data dictionaries, critical data elements, metadata, lineage, and business definitions for priority commercial master data domains
Design and manage a data stewardship process to ensure data quality issues are identified, communicated, prioritized, and resolved through consistent business-facing processes
Define, monitor, and evolve data quality rules, validation checks, reconciliation processes, completeness expectations, timeliness standards, accuracy thresholds, and issue escalation pathways
Support development of a governed KPI/metrics catalog into report-ready data assets with accompanying data dictionaries
Translate KPI and dashboard requirements into upstream data definitions, business rules, transformation logic, and validation expectations, for reporting and dashboard use
Partner with internal and vendor teams on go-live readiness (e.g. platform implementation, UAT, analytics/dashboards, etc.) and lifecycle management of data assets (e.g. Rx, Claims, CRM, payer, omnichannel engagement data, etc.)
Define commercial requirements for ingestion, data mapping, transformation, quality control, data dissemination, archival, lineage, and reporting readiness
Coordinate cross-vendor dependencies to ensure commercial data flows are complete, accurate, timely, and aligned to launch and steady state needs
Manage or support vendor deliverables including file layouts, data dictionaries, data transfer schedules, issue logs, quality checks, test files, SLA performance, and launch-readiness milestones
Develop and propose short- and long-term objectives for the function in accordance with overall Company strategies and plans
Plan and manage budget proposals and approved budgets in accordance with the Company’s strategic and operating plans and Finance policies
Recruit, lead, direct, develop, coach and evaluate direct reports, if any, in accordance with the Company’s Human Resource policies and practices
Act in accordance with Company policies, including, for example, the Code of Business Conduct and Ethics and ensure policies are understood and followed by direct reports, if any
Some international travel may be required
Other duties as assigned