Associate Director, Delivery Partner- Incentive, Manufacturing & Energy

Kyndryl • Houston, TX

1d • $129,240 - $232,560 • Hybrid

About The Position

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. The role of Delivery Partner is an exciting professional journey that goes beyond just delivering services. As a crucial member of our organization, you will have the opportunity to forge powerful and enduring business-to-business relationships with our customers. Your exceptional ability to effectively communicate innovative solutions and navigate the intricacies of Kyndryl's diverse offerings will be instrumental in delivering services and shaping the future of our delivery of complex services. In this role, you will be at the forefront, leading and supporting customers, and representing Kyndryl activities within your specialized area of practice. By leveraging your expertise and passion, you will contribute to our Sector, Solution, and Community initiatives, collaborating with like-minded professionals to drive collective success. Moreover, your impact extends beyond customer relationships. As a Delivery Partner, you will be entrusted with the customer governance and financial prosperity of the engagements you manage directly. This accountability grants you the opportunity to demonstrate your strategic acumen and drive tangible results, both for our customers and for our organization. Kyndryl fosters an environment of innovation, collaboration, and growth. As a Delivery Partner, you will find yourself surrounded by a dynamic and diverse team of industry experts who are passionate about pushing boundaries and redefining what's possible. You'll have access to cutting-edge resources, comprehensive support, and professional development opportunities that will enable you to continuously enhance your skills and elevate your career to new heights. If you're ready to embrace a role that not only challenges you intellectually but also empowers you to make a meaningful impact on the world of complex services, then this is the opportunity you've been waiting for. Join us as a Delivery Partner and become an integral part of Kyndryl's exciting journey to reshape the future of our industry.

Requirements

• Able to work onsite up to 4 days per week in Houston, Texas
• Minimum of 5+ years of experience in project and/or service delivery
• Ability to team effectively across a large organization to bring together high performing cross functional teams to deliver services for customers
• Ability to represent a seamless customer solution by integrating multiple service areas
• Ability to manage and govern large business-to-business multi-year service contracts
• Ability to become a customer trusted advisor who can recognize business needs and follow through to revenue expanding wins
• In-depth knowledge of business controls and cost accounting with ability to manage a large contract P&L

Nice To Haves

• Bachelor's degree
• Six Sigma, PMP, and/or ITIL certifications
• Successful long term customer relationship management

Responsibilities

• Forge powerful and enduring business-to-business relationships with customers.
• Effectively communicate innovative solutions and navigate Kyndryl's diverse offerings.
• Lead and support customers, and represent Kyndryl activities within a specialized area of practice.
• Contribute to Sector, Solution, and Community initiatives.
• Manage customer governance and financial prosperity of engagements.
• Integrate multiple service areas to represent a seamless customer solution.
• Become a customer trusted advisor who can recognize business needs and follow through to revenue expanding wins.

Benefits

• Medical and dental coverage
• Disability
• Retirement benefits
• Paid leave
• Paid time off
• Discretionary annual bonus program
• Sales commission plan (if applicable)
• Access to employee learning programs for certifications (Microsoft, Google, Amazon, Skillsoft, etc.)
• Company-wide volunteering and giving platform

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree