Associate Director, Delivery Partner- Incentive, Manufacturing & Energy

Kyndryl • Houston, TX

12h • Hybrid

About The Position

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Join our team as a Delivery Partner and embark on an exciting professional journey that goes beyond just delivering services. As a crucial member of our organization, you will have the opportunity to forge powerful and enduring business-to-business relationships with our customers. Your exceptional ability to effectively communicate innovative solutions and navigate the intricacies of Kyndryl's diverse offerings will be instrumental in delivering services and shaping the future of our delivery of complex services. In this role, you won't simply be a passive participant; you'll be at the forefront, leading and supporting customers, and representing Kyndryl activities within your specialized area of practice. By leveraging your expertise and passion, you will contribute to our Sector, Solution, and Community initiatives, collaborating with like-minded professionals to drive collective success. Moreover, your impact extends beyond customer relationships. As a Delivery Partner, you will be entrusted with the customer governance and financial prosperity of the engagements you manage directly. This accountability grants you the opportunity to demonstrate your strategic acumen and drive tangible results, both for our customers and for our organization. At Kyndryl, we foster an environment of innovation, collaboration, and growth. As a Delivery Partner, you will find yourself surrounded by a dynamic and diverse team of industry experts who are passionate about pushing boundaries and redefining what's possible. You'll have access to cutting-edge resources, comprehensive support, and professional development opportunities that will enable you to continuously enhance your skills and elevate your career to new heights. If you're ready to embrace a role that not only challenges you intellectually but also empowers you to make a meaningful impact on the world of complex services, then this is the opportunity you've been waiting for. Join us as a Delivery Partner and become an integral part of Kyndryl's exciting journey to reshape the future of our industry. Your Future at Kyndryl Kyndryl has a global footprint, which means that as a Delivery Partner at Kyndryl you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential – offering a wide range of professional and personal growth opportunities that you won’t find anywhere else. Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Requirements

• Able to work onsite up to 4 days per week in Houston, Texas
• Minimum of 5+ years of experience in project and/or service delivery
• Ability to team effectively across a large organization to bring together high performing cross functional teams to deliver services for customers
• Ability to represent a seamless customer solution by integrating multiple service areas
• Ability to manage and govern large business-to-business multi-year service contracts
• Ability to become a customer trusted advisor who can recognize business needs and follow through to revenue expanding wins
• In-depth knowledge of business controls and cost accounting with ability to manage a large contract P&L

Nice To Haves

• Bachelor's degree
• Six Sigma, PMP, and/or ITIL certifications
• Successful long term customer relationship management

Responsibilities

• Forge powerful and enduring business-to-business relationships with customers.
• Effectively communicate innovative solutions and navigate Kyndryl's diverse offerings.
• Lead and support customers, and represent Kyndryl activities within a specialized area of practice.
• Contribute to Sector, Solution, and Community initiatives.
• Manage customer governance and financial prosperity of engagements.
• Integrate multiple service areas to represent a seamless customer solution.
• Manage and govern large business-to-business multi-year service contracts.
• Become a customer trusted advisor who can recognize business needs and follow through to revenue expanding wins.

Benefits

• Medical and dental coverage
• Disability
• Retirement benefits
• Paid leave
• Paid time off
• Discretionary annual bonus program
• Sales commission plan (if applicable)
• Access to employee learning programs for certifications (Microsoft, Google, Amazon, Skillsoft, etc.)
• Company-wide volunteering and giving platform

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree