Associate Director, Delivery (Creative)

DEPT®

12d•Remote

About The Position

The Associate Director, Delivery is a critical contributor within the DEPT® Delivery team - responsible for managing the successful execution of high-value, multi-faceted digital campaigns and projects across media engagements. You’ll work cross-functionally to bring ideas to life, meet our client’s performance goals - turning strategic direction into high-quality, on-time delivery. This role requires a strong sense of ownership and accountability, comfort with complexity, and a proactive mindset, along with the ability to manage multiple stakeholders across timelines, disciplines, and workflows. You will act as a central liaison between multiple internal teams and clients, advocating for both process efficiency and operational excellence. You are fluent in the tools, methods, and mindsets of performance marketing & digital campaigns - and energized by building great work through strong collaboration, structured planning, and proactive problem-solving.

Requirements

5-7 years of experience in digital program management, with ownership over large engagements or multi-track global media workstreams.
Experience managing multiple projects with budgets of $1M+ from end to end.
Deep and demonstrated understanding of performance marketing - Digital marketing strategy and media planning, SEA, Social advertising, Programmatic advertising, SEO, content & analytics
Ability to engage and thrive in a fast-moving, complex operating environment, with shifting priorities and requirements. Be confident in decision making and be solutions oriented.
Familiarity with agile, waterfall, and hybrid approaches (e.g., Scrumfall).
Proficient in Workfront, Jira, Trello and G Suite - and comfortable adopting new tools as needed.
Strong financial awareness and experience managing estimates, tracking budgets, and reporting on profitability.
Excellent time management and communication skills in cross-functional environments.
Execution-Driven – You’re focused on getting the work done right, on time, and with precision.
Process-Minded – You love structure and understand how process unlocks great creative.
Collaborative – You’re a great communicator who builds trust across disciplines.
Detail-Oriented – You have a keen eye for clarity, consistency, and quality.
Proactive – You anticipate challenges and solve problems before they escalate.
Growth-Oriented – You’re always looking to improve how you work and help others do the same.

Responsibilities

Manage mid-sized to large-scale digital campaigns with agency budgets typically $1M+, across global digital marketing strategy and media (social, programmatic, SEA), SEO, Analytics and content planning and execution.
Define project scope, deliverables, timelines, and resourcing plans in collaboration with cross-functional teams.
Drive end-to-end execution, from kick-off to delivery, ensuring work is delivered on time, on brief, and within budget.
Identify risks, resolve blockers, and escalate challenges early with solution-oriented thinking.
Monitor and manage project financials including estimates, actuals, ETC (Estimate to Complete), and EAC (Estimate at Completion).
Anticipate risks and blockers; proactively resolve issues or escalate as needed.
Be a strong project management and delivery team champion and collaborator.
Identify opportunities to streamline project workflows and reduce operational friction, both internally and with the client.
Collaborate with internal teams to maintain and evolve delivery processes, documentation, and ways of working.
Support, and contribute to, the integration of new tools or practices that improve delivery efficiency and cross-discipline collaboration.
Drive consistency in documentation, QA, and high project standards.
Serve as a key client point of contact on day-to-day delivery needs — communicating clearly, managing expectations, and following up in a timely manner.
Prepare agendas, run project meetings, and ensure alignment across stakeholders.
Document decisions, action items, and next steps with clarity and follow-through.
Build strong working relationships across global departments to keep work flowing smoothly and transparently.
Informally mentor junior project managers by sharing knowledge, best practices, and process tips.
Contribute to internal discussions around delivery improvement, workflow evolution, and team enablement.
Maintain a strong sense of accountability and “managing across” with peers and adjacent roles.