Associate Director, Delivery Center Integration
About The Position
Grant Thornton is seeking an Associate Director, Delivery Center Integration to join the team. Approved office locations can be found below. The Associate Director, Delivery Center Integration plays a critical role in building, integrating and optimizing our Global Delivery Center (GDC) ecosystem across EMEA, APAC, and LATAM. This Associate Director-level leader will lead the portfolio of projects/programs driving consistency, standardization across delivery centers with a global delivery workforce to 10,000+ resources. The ideal candidate is a seasoned IT services expert with proven experience of running a portfolio of transformation programs for building, scaling and integrating multi-region delivery centers at scale. This role requires exceptional knowledge of global delivery center transformation, communication, strong executive presence, and the ability to influence and collaborate with senior leadership across the organization.
Requirements
- Bachelor’s degree in IT, Business or another related field; MBA preferred.
- 10+ years of experience in IT service delivery, shared services, global operations, or managed services environments.
- Proven experience of running a portfolio of transformation programs for building, scaling and integrating multi-region delivery centers at scale
- Strong understanding of onshore/nearshore/offshore delivery model, global delivery center operations, global service delivery, and multi-tower integration.
- Exceptional communication, presentation, and executive-level influencing skills.
- Should be a hands-on leader with strong portfolio and program management and a strong bias towards execution.
- Fluent and professional English—verbal and written.
- Demonstrated ability to work in complex, multinational environments and collaborate effectively with senior leadership.
- Experience in high-growth environments with large-scale ramp-ups (500+ - 1000 resources).
Nice To Haves
- Strong executive presence with the ability to lead strategic discussions at the Director and Managing Director level.
- Highly collaborative, diplomatic, and influential—able to align diverse teams toward common goals.
- Structured, process-oriented, and able to build scalable operational frameworks.
- Comfortable working in fast-paced environments with aggressive growth targets.
- High degree of cultural awareness and ability to operate across multiple geographies.
Responsibilities
- Lead the portfolio of transformation programs for building, scaling and integrating multi-region delivery centers at scale. This includes driving the required consistency, standardization, quality and industrialization across delivery centers
- Establish and drive stakeholder management and governance including SteerCo’s, monthly quarterly reviews to effectively communicate progress against the program portfolio with the ROI.
- Develop the GDC Playbook, including operating model, governance, processes, KPIs, knowledge management, and workforce planning across delivery centers.
- Establish repeatable onboarding playbooks, transition processes, and best practices to support growth to 10,000+ delivery resources across delivery centers.
- Other duties as assigned.
Benefits
- medical, dental and vision insurance programs
- employee assistance program
- paid sick leave
- paid firm holidays
- 401(k) savings plan
- employee retirement plan
- discretionary, annual bonus based on individual and firm performance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
