Associate Director, Customer Master & Data Product Owner

Johnson & Johnson • Titusville, NJ

1d • Hybrid

About The Position

Johnson & Johnson Innovative Medicine is seeking an Associate Director, Customer Master & Data Product Owner. This role is responsible for managing and implementing customer master and reference data management for JJIM to enhance data timeliness and quality. The position involves managing data specifications for customer and vendor data, guiding resources for continuous improvement of master data management processes, tools, and business rules, and overseeing master and reference data for business needs. The Associate Director will manage the current data inventory and infrastructure, ensuring quality and appropriate use, and act as a subject matter expert for strengthening JJIM’s Customer Master Data & Platform environment. This role governs business rules, owns the process for changes and enhancements, and communicates data quality status, including Healthcare Organizational (HCO) to HCO relationships and HealthCare Professional (HCP) affiliations. As a key data expert within JJIM and the Strategy, Analytics and Transformation (StAT) group, the Associate Director will collaborate with I/T and business partners to resolve data issues and support data initiatives. In partnership with the Director, Data Management, the Associate Director is responsible for data acquisition, contracting, and ensuring value from data investments. The Associate Director will also serve as the data product owner for the Account Data Product, defining its vision, roadmap, identifying use cases, and driving adoption.

Requirements

• BA/BS undergraduate degree or equivalent in Business, Technology, Analytics or Health Sciences is required.
• Validated experience of 7+ years in roles related to data management, analytics, insights or other commercial excellence areas within the pharmaceutical or life sciences industry.
• Proficient in data sources/products and expertise in using pharma industry syndicated/secondary data from leading vendors- IQVIA, Veeva, Definitive Healthcare, American Hospital Association (AHA), American Medical Association (AMA), MedPro.
• Strong analytical toolkit is required, including modern business intelligence tools and infrastructure that allow for effective management of large data, as is proficiency with PowerPoint, Excel and Word.
• Proven results as a project manager in cross-functional technology projects required.
• Strong analytical and problem-solving ability, and business and data analysis with focus on MDM operational processes that cross multiple therapeutic areas.
• Experience utilizing MDM tools sets such as Informatica, Reltio and the appropriate use and application within an MDM solution.
• Strong written and verbal communication skills are required, including ability to simplify complex technical issues.
• Customer focus with building relationships, issue identification and resolution, problem-solving and project management skills.
• Detail-oriented and results-driven.
• Ability to apply policies and standards consistently.
• Vendor management (outsourced stewardship team).

Nice To Haves

• A master’s degree or equivalent experience is an asset.
• Demonstrated commitment to learning emerging technologies, such as AI, through exploration, iteration, and applying new tools over time.

Responsibilities

• Lead the ongoing quality and application of JJIM data pipeline supporting the sales and marketing organization, ensuring high-quality data and appropriate use.
• Evaluate and drive data management processes (i.e., define best practices and processes to support efficiencies within customer, and vendor data management).
• Lead the solution, design and the development to create a single source of truth via the MDM Customer and Account data product solutions.
• Identify and define the right strategies to integrate Master data and our data products with other operational systems to leverage the Master data more efficiently and effectively.
• Implement master data management standards, enforce data governance procedures and ensure data integrity across multiple platforms.
• Lead and manage the team on the MDM specific activities such as define the cleanse rules, survivorship, match rules, etc.
• Track team’s progress, identify risks, issues, and highlight value of projects to leadership.
• Ensures quality of master data in key systems and development & documentation of processes with other functional data owners to support ongoing maintenance and data integrity.
• Oversee the resolution of any data change requests (DCRs) from the JJIM organization.
• Identifies root causes of data quality problems within their assigned area of stewardship and identifies sustainable solutions.
• Defines vision, sets goals, and shapes the roadmap for the data product along with the value proposition and measurement of it.
• Identifies new use cases & projects.
• Drives ongoing adoption & tracking.
• Facilitates requirements gathering with business data experts and IT.
• Coordinates with cross-functional teams to help resolve operational issues.
• Collaborates with Information Technology (IT) teams to implement current plans and programs.
• In collaboration with subject matter experts and data stewards, defines and implements data strategy, policies, controls, and programs to ensure the enterprise data is accurate, complete, secure, and reliable.

Benefits

• Employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period
• 10 days Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree