Associate Director, Customer Master & Data Product Owner

Johnson & Johnson Innovative Medicine•Horsham, PA

14d•$137,000 - $235,750•Hybrid

About The Position

J&J Innovative Medicine is recruiting an Associate Director, Customer Master & Data Product Owner, based in Titusville, New Jersey, or Horsham, Pennsylvania. The role is accountable for managing and implementing customer master and reference data management to improve and maintain data timeliness and quality. It manages data specifications for customer and vendor data, guides local and vendor resources, and implements and oversees standard master data processes, tools, and business rules. It also manages the data inventory and supporting infrastructure, governs business rules and change processes, communicates data-quality status, and provides subject-matter expertise on strengthening the Customer Master Data and platform environment. The role partners with IT and business teams to address data issues and support complex data initiatives, and works with the Director, Data Management on data acquisition, contracting, and value from data-related investments. The Associate Director is also the data product owner for the Account Data Product, the source of truth for Healthcare Organizational Account data. The product owner defines the product vision and roadmap, identifies use cases and projects, and drives adoption. The position leads data strategy and design, MDM operations, and product ownership. It oversees the quality and use of the data pipeline supporting sales and marketing; improves customer and vendor data management processes; develops MDM customer and account data solutions; integrates master data and data products with operational systems; and enforces data governance and integrity standards. It manages MDM activities such as cleansing, survivorship, and matching rules; tracks progress and project risks; ensures master-data quality and maintenance processes; oversees data change requests; and identifies sustainable solutions to data-quality issues. It also coordinates with cross-functional and IT teams and collaborates with subject-matter experts and data stewards on enterprise data strategy, policies, controls, and programs.

Requirements

BA/BS undergraduate degree or equivalent in Business, Technology, Analytics, or Health Sciences.
At least 7 years of experience in data management, analytics, insights, or other commercial excellence roles within the pharmaceutical or life sciences industry.
Proficiency in data sources and products, including pharmaceutical industry syndicated or secondary data from vendors such as IQVIA, Veeva, Definitive Healthcare, AHA, AMA, and MedPro.
Strong analytical toolkit, including modern business intelligence tools and infrastructure for managing large data sets; proficiency with PowerPoint, Excel, and Word.
Demonstrated project management results in cross-functional technology projects.
Strong analytical and problem-solving ability, including business and data analysis focused on MDM operational processes across multiple therapeutic areas.
Experience with MDM toolsets such as Informatica and Reltio, and their appropriate use in an MDM solution.
Strong written and verbal communication skills, including the ability to simplify complex technical issues.
Customer focus and skills in relationship building, issue identification and resolution, problem-solving, and project management.
Detail-oriented and results-driven approach.
Ability to apply policies and standards consistently.
Vendor management experience, including management of an outsourced stewardship team.

Nice To Haves

Master’s degree or equivalent experience.
Demonstrated commitment to learning emerging technologies such as AI through exploration, iteration, and applying new tools over time.

Responsibilities

Lead the ongoing quality and application of the JJIM data pipeline supporting sales and marketing, ensuring high-quality data and appropriate use.
Evaluate and drive data management processes, defining best practices and processes to improve customer and vendor data management efficiencies.
Lead solution design and development to create a single source of truth through MDM Customer and Account data product solutions.
Define strategies for integrating master data and data products with operational systems.
Implement master data management standards, enforce data governance procedures, and ensure data integrity across platforms.
Lead and manage MDM activities, including defining cleansing, survivorship, and matching rules.
Track team progress, identify risks and issues, and communicate project value to leadership.
Ensure quality of master data in key systems and develop and document processes with functional data owners to support ongoing maintenance and integrity.
Oversee resolution of data change requests from the JJIM organization.
Identify root causes of data-quality problems within the assigned stewardship area and develop sustainable solutions.
Define the data product vision, goals, roadmap, value proposition, and measures of success.
Identify new data product use cases and projects, and drive and track ongoing adoption.
Facilitate requirements gathering with business data experts and IT.
Coordinate with cross-functional teams to resolve operational issues and collaborate with IT teams to implement plans and programs.
Collaborate with subject-matter experts and data stewards to define and implement data strategy, policies, controls, and programs that ensure enterprise data is accurate, complete, secure, and reliable.
Partner with the Director, Data Management on data acquisition and contracting, and ensure ongoing value from JJIM data-related investments.

Benefits

Company consolidated retirement plan (pension) and 401(k) savings plan, subject to plan terms.
Vacation: 120 hours per calendar year, subject to policy and date of hire.
Sick time: 40 hours per calendar year, with specified higher amounts for employees residing in Colorado or Washington.
Holiday pay, including floating holidays: 13 days per calendar year.
Work, Personal and Family Time: up to 40 hours per calendar year.
Parental leave: 480 hours within one year of a child’s birth, adoption, or foster care placement.
Bereavement leave: 240 hours for an immediate family member and 40 hours for an extended family member per calendar year.
Caregiver leave: 80 hours in a 52-week rolling period.
Volunteer leave: 32 hours per calendar year.
Military spouse time off: 80 hours per calendar year.