Associate Director, Concessions & Partnership Experience and Operations

Greater Toronto Airports Authority•Toronto, ON

31d•Hybrid

About The Position

The Greater Toronto Airports Authority (GTAA) is seeking an Associate Director, Concessions and Partnership Experience and Operations to play a critical leadership role in driving operational excellence, commercial performance, and customer experience for Toronto Pearson’s concessions and partnerships portfolio. This role reports to the Director, Concessions and Partnership Development and Experience. The Associate Director will lead operational excellence execution, partner performance, and relationship management across duty-free, retail, food and beverage, advertising, lounges, and strategic partnerships. They will oversee teams responsible for operations, partner delivery, and compliance, and will be accountable for non-aeronautical revenues exceeding $175M+, driving sustainable growth while delivering a best-in-class passenger experience.

Requirements

10 years’ of experience in an airport or commercial environment or similar with demonstrated experience in serving a large and complex customer base.
10 years’ of people leadership experience, including leading managers or cross-functional teams.
Proven experience in category management, strategic partnerships, retail operations, or concessions management.
Strong financial acumen, with experience managing large-scale budgets, forecasts, and commercial portfolios.
Demonstrated ability to manage commercial agreements, partner relationships, and drive lease compliance.
Experience delivering operational excellence and customer-centric environments at scale.
A strategic mindset with the ability to balance commercial performance, operational demands, and passenger experience.
A Post-Secondary diploma or degree in Business Management, Hospitality, and/or equivalent education and work experience.
Ability to obtain and retain Transportation Security Clearance at the designated level for the position.

Nice To Haves

Experience managing in a unionized environment is an asset.

Responsibilities

Lead and optimize the performance of concessions, advertising, and strategic partnership programs across all terminals.
Act as the senior relationship manager for major partners, including duty free, advertising, financial services, telecommunications, retail, and food & beverage operators.
Drive commercial revenue growth through operational excellence, marketing activation, merchandising strategies, and partner collaboration.
Lead cross-functional planning and delivery of commercial capital projects in partnership with construction and activation teams.
Manage complex commercial portfolios, including budgets, forecasts, and P&L accountability.
Develop and execute pricing policies, retail strategies, and space optimization plans to maximize commercial yield.
Oversee tenant performance, lease compliance, and service standards to ensure consistency with the Pearson brand and customer experience expectations.
Lead, coach, and develop a diverse leadership team, fostering high performance, accountability, and engagement.