Associate Director, Compliance & Content Optimization
About The Position
As the Associate Director of Compliance & Content Optimization, you will play a pivotal role in shaping the future of Patient Services at Biogen. You will be responsible for the design, coordination, and execution of internal compliance and content management activities for our Patient Services teams and external vendors. Your expertise will ensure that interactions with patients and healthcare professionals meet rigorous regulatory standards, safeguarding compliance with HIPAA, privacy, and direct-to-consumer requirements. Leading the content management team, you will create customer-friendly materials that align with strategic goals, enhancing patient support and advancing content management approaches. This position is vital for ensuring scalable digital expansion and driving improvements in material management while working closely with cross-functional partners in Safety, Regulatory, Legal, and Commercial Compliance.
Requirements
- Bachelor’s Degree required.
- 8+ years of experience in Patient Services, Patient Experience, Commercial Operations, Healthcare Strategy, or related fields.
- 3+ years of experience in Content Creation & Management, including cross-functional review processes for promotional content.
- 2+ years of experience in Patient Compliance, with recent experience managing patient privacy & HIPAA requirements.
Nice To Haves
- Experience in leading teams with a strong focus on employee development and engagement.
- Familiarity with AI-driven solutions for digital content management.
- Strong understanding of scalable digital expansion strategies in healthcare compliance.
Responsibilities
- Develop and manage the quality assurance and monitoring program for Patient Services and vendors, focusing on privacy and consent management.
- Partner with Patient Services leadership to identify risk areas and develop privacy monitoring activities.
- Coordinate with cross-functional teams to identify industry risk areas and create monitoring programs.
- Manage compliance monitoring and processes related to consent, confidentiality, and patient privacy.
- Ensure consent terms align with current privacy requirements, providing guidance on opt and caregiver privacy needs.
- Oversee system and documentation requirements to uphold consent and privacy standards.
- Manage high-risk compliance areas such as PV, REMS, monitoring, and reporting needs.
- Submit and approve documents for PRC, representing Patient Services in concept reviews to drive modernization.
- Lead a team to optimize Talking Points and patient-facing materials, enhancing interactions.
- Ensure efficient management of the end-to-end PRC process, proposing modern AI-driven solutions for digital content management.
- Oversee tagging, structure, and taxonomy of the knowledge management system.
- Build and manage a high-performing team, fostering development opportunities and maintaining high employee engagement.
Benefits
- Medical, Dental, Vision, & Life insurances
- Fitness & Wellness programs including a fitness reimbursement
- Short- and Long-Term Disability insurance
- A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
- Up to 12 company paid holidays + 3 paid days off for Personal Significance
- 80 hours of sick time per calendar year
- Paid Maternity and Parental Leave benefit
- 401(k) program participation with company matched contributions
- Employee stock purchase plan
- Tuition reimbursement of up to $10,000 per calendar year
- Employee Resource Groups participation
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1,001-5,000 employees
