Associate Director, Commercial L&D, Field Access and Account Management

Ferring Pharmaceuticals • Parsippany, NJ

7d • $117,818 - $218,804 • Hybrid

About The Position

The Associate Director, Commercial Learning and Development, Field Access and Account Management leads the Commercial Learning & Development Center of Excellence in developing account management capabilities, implementing role-specific development for Key Account Managers, Field Reimbursement Managers, and Account Directors, and strengthening market access fluency across U.S. commercial business units in Uro-Oncology, Reproductive Medicine, and Orthopedics.

The role establishes and advances Ferring's Integrated Account Management framework, including role and goal alignment, collaborative account planning, and communication feedback loops across customer-facing commercial roles. Working with commercial L&D teams, business unit learning leads, Market Access, Commercial Operations, field leaders, Human Resources, and Compliance, the Associate Director aligns capabilities with business priorities and supports field performance, customer outcomes, and long-term growth.

This position calls for business acumen, systems thinking, stakeholder management, and the ability to translate evolving customer, market access, and business needs into practical frameworks, development strategies, and operating models. The role supports readiness for launches and other business initiatives, implements and facilitates learning, and advises on account management effectiveness and customer engagement practices.

Requirements

• Bachelor's degree required.
• At least 8 years of experience across Key Account Management, Field Reimbursement, National Accounts, Sales Leadership, Market Access, Commercial Learning & Development, or related disciplines.
• Experience supporting Key Account Managers, Field Reimbursement Managers, National Account Directors, or Market Access teams in a learning and development capacity.
• Demonstrated experience developing or implementing account management frameworks, operating models, development programs, or capability strategies that improve business performance.
• Strong understanding of customer engagement, account planning, reimbursement, payer dynamics, specialty pharmacy, buy-and-bill, and healthcare market access environments.
• Experience leading complex cross-functional initiatives and influencing stakeholders without direct authority.
• Ability to establish frameworks, governance processes, operating disciplines, or capability initiatives in highly matrixed organizations.
• Strong business acumen, strategic thinking, systems orientation, and stakeholder management skills.
• Excellent communication, facilitation, consulting, and change leadership capabilities.

Nice To Haves

• Advanced degree.
• Training, coaching, facilitation, account management, or change management certifications.
• Experience leveraging customer, market, and business insights to inform capability and workforce development strategies.

Responsibilities

• Lead implementation of Ferring's Integrated Account Management framework and tools, balancing consistency with business-unit-specific needs.
• Establish shared operating practices across customer-facing roles, including common language, coordinated planning, role clarity, goal alignment, and standardized ways of working.
• Identify opportunities to improve collaboration and execution across sales, market access, field reimbursement, and account management teams.
• Partner with Compliance and functional leaders to support role clarity and coordinated account engagement within applicable policies and role boundaries.
• Lead reimbursement and access curriculum strategies across business units and establish consistent priorities and development approaches for Field Reimbursement Managers.
• Build Field Reimbursement Manager capabilities in reimbursement and patient access, including buy-and-bill, specialty pharmacy, payer dynamics, reimbursement processes, and healthcare system navigation.
• Partner with Market Access, Marketing, Sales, and Business Unit Learning Leads to translate curriculum strategy into role-specific knowledge and skill experiences that strengthen market access fluency.
• Support Field Reimbursement Managers in identifying access barriers, navigating reimbursement challenges, and partnering with customers and internal stakeholders to help resolve them.
• Promote understanding of healthcare system structures, decision-making processes, care delivery models, and access pathways.
• Translate approved capability frameworks, proficiency expectations, and assessment insights into implementation priorities for Key Account Managers, Field Reimbursement Managers, and National Account Directors.
• Implement role-based onboarding and development pathways with Business Unit Learning Leads, Leadership Development, and Learning Operations.
• Partner with commercial leaders to identify emerging role requirements, field performance needs, and implementation priorities, and provide insights to Commercial Capabilities.
• Develop and maintain frameworks for account planning, stakeholder engagement, influence, strategic thinking, and business acumen across account-facing roles.
• Reinforce practices for communicating clinical, operational, access, and economic value to diverse customer stakeholders.
• Support readiness efforts for product launches, business initiatives, and changing customer environments.
• Identify emerging customer engagement capabilities needed to navigate complex healthcare systems, integrated delivery networks, and strategic accounts.
• Develop, implement, and facilitate training content for new-hire and advanced training programs for Field Reimbursement Managers, Key Account Managers, National Account Directors, and Sales teams.
• Develop, implement, and facilitate workshops and other training content for Sales meetings as needed.
• Co-travel with new and current Field Reimbursement Managers, Key Account Managers, and Sales Representatives to assess, coach, and develop their knowledge and skills.
• Monitor industry best practices and benchmarks in executive stakeholder engagement, health system navigation, enterprise account management, and market access capabilities.
• Represent Ferring in internal and external forums related to account management, reimbursement, market access, and customer engagement excellence.
• Establish feedback mechanisms with learning teams and Sales leaders to capture field insights and emerging capability needs.
• Develop communication strategies, implementation plans, and change management approaches to support adoption of account management frameworks and tools.
• Serve as a trusted advisor on account management effectiveness, operating disciplines, and customer engagement best practices.

Benefits

• Competitive total compensation and annual incentive compensation in the form of an annual bonus based on individual and company performance.
• Comprehensive medical, dental, and vision healthcare coverage, with an employee premium differential based on base salary.
• 401(k) plan and company match.
• Short- and long-term disability coverage.
• Basic life insurance.
• Wellness benefits.
• Reimbursement for certain tuition expenses.
• Sick time of 1 hour per 30 hours worked.
• Vacation accrual for full-time employees: up to 120 hours during the first four years and 160 hours in the fifth year of employment.
• 15 paid holidays per year.
• Paid parental leave, subject to a minimum period of employment at Ferring.
• Flexible benefits, personal support, and tailored learning and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director