Director, Advanced Capabilities, Commercial L&D
About The Position
The Director, Advanced Capabilities leads the Advanced Capabilities function within Commercial Learning & Development (CL+D), overseeing strategy, design, implementation, and continuous improvement. The role strengthens field capabilities in support of business objectives and customer engagement, partnering with Sales Leadership, Regional Trainers, Marketing, Commercial Operations, Medical Affairs, and other cross-functional stakeholders. The Director oversees capability strategy and governance, develops common models across U.S. Commercial, coordinates with global counterparts, and leads portfolio prioritization and resource allocation. Initiatives include new-to-role learning journeys and professional skills; matrix collaboration, account frameworks, and ways of working; communication and influence; advanced competitive selling; strategic and portfolio selling; business analytics and next-best-action capabilities; and Copilot and AI capabilities. Learning solutions are aligned with Gilead’s commercial strategy, cross-functional competencies, and evolving business needs. The role establishes capability standards and scalable methods to support sustained performance in business acumen, strategic account management, relationship building, communication, and field execution. This position is eligible for remote work.
Requirements
- Bachelor’s degree and 12 years of experience, or a Master’s degree or MBA and 10 years of experience, or a Ph.D. and 8 years of relevant experience.
- Demonstrated success with governance in L&D, common approaches, and enterprise thinking.
- Ability to translate commercial strategy, business priorities, and stakeholder needs into effective learning and capability development solutions.
- Strong project management skills, including planning, prioritization, stakeholder management, objective setting, meeting facilitation, and delivery of complex instructional design projects.
- Experience conducting stakeholder interviews and needs assessments, identifying performance gaps, and selecting appropriate learning design, development, and implementation approaches.
- Knowledge of emerging learning technologies, digital platforms, and AI-enabled solutions, with the ability to apply research, data analysis, measurement, and evaluation methods.
- Sound judgment in balancing immediate business needs with long-term priorities, a growth mindset, and a collaborative approach to continuous improvement.
Nice To Haves
- Two years of successful management experience in the pharmaceutical or biotechnology industry.
- Two years of experience in commercial training or health education, plus experience leading training and project management.
- In-depth knowledge of and experience in the specialty therapeutics market.
Responsibilities
- Govern and develop common, scalable capability models for use across business units and geographies.
- Lead cross-functional governance teams and engage senior stakeholders to align priorities, secure resources, and drive adoption of capability initiatives.
- Develop learning pathways, resources, and field activities that build business acumen, strategic relationships, account management, communication, and AI and Copilot skills, including prompting, agents, and automation.
- Design reinforcement activities, coaching resources, and performance support tools to sustain learning and its application on the job.
- Establish success metrics, evaluation methods, and executive reporting to assess capability adoption, organizational effectiveness, business outcomes, and return on investment.
- Partner with Learning Operations and Learning Technology on program administration, reporting, learner communications, and execution.
- Evaluate and incorporate emerging technologies, digital learning solutions, and AI-enabled tools to improve capability development and field effectiveness.
Benefits
- May be eligible for a discretionary annual bonus.
- May be eligible for discretionary stock-based long-term incentives; eligibility may vary by role.
- Paid time off.
- Company-sponsored medical insurance.
- Company-sponsored dental insurance.
- Company-sponsored vision insurance.
- Company-sponsored life insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Director
