Associate Director, Clinic Operations (Virtual Care)

CenterWell

1d • $115,200 - $158,400 • Remote

About The Position

The Associate Director, Advanced Practice Provider, NP/PA is a leadership position that applies advanced education and clinical competencies to achieve optimal patient outcomes. The Associate Director, Advanced Nurse Practitioner, NP/PA requires a solid understanding of how organization capabilities interrelate across department(s).
CenterWell Medical Group, part of Humana's CenterWell Senior Primary Care organization, delivers virtual care and support services to seniors with complex healthcare needs. As a growing value-based care organization, we use data, technology, and a collaborative, mission-driven culture to improve patient outcomes and transform healthcare delivery.
Role Summary
The Associate Director, Clinic Operations is a senior leadership role responsible for overseeing clinic operations, provider performance, and quality patient care within a virtual, value-based care environment. As the Associate Director, you will lead advanced practice providers, improve operational and clinical outcomes, foster an engaged care team, and ensure the delivery of safe, efficient, high-quality care. As a rapidly growing organization, we are looking for a leader who is comfortable operating in ambiguity, building new capabilities, and creating scalable processes in a dynamic environment.
This is a remote position reporting to the Regional Medical Director.

Requirements

• A minimum 2–5 years of clinical experience (NP, PA, RN, or other relevant clinical background)
• A minimum 2–3 years of experience leading physicians or APPs
• 1 year of experience working in a virtual setting
• Experience building, scaling, or leading clinical operations in a startup, high-growth, or rapidly evolving healthcare environment
• Self-provided internet service must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Responsibilities

• Lead a team of virtual care providers while promoting accountability, engagement, and continuous improvement
• Advocate for providers and ensure alignment with organizational priorities
• Foster provider development, performance, and retention through coaching and leadership
• Be a leader who promotes organizational values
• Manage clinic operations, including schedule optimization, access management, provider coverage, resource allocation, productivity, and panel performance.
• Ensure efficient virtual care workflows that support patient access, continuity of care, and quality outcomes.
• Manage performance metrics, including utilization, access, patient experience, panel management, and value-based outcomes.
• Identify operational gaps and implement scalable process improvements
• Lead provider performance management through coaching, development planning, and data-driven performance improvement
• Foster accountability and professional growth within a supportive team environment
• Recognize and promote stellar performance to build a culture of success
• Promote high-quality, safe, evidence-based care across the virtual clinic
• Promote patient safety, clinical accountability, and ongoing quality improvement
• Apply data and partner with clinical leaders to improve outcomes and support value-based care
• Provide clinical leadership to support high-quality virtual care and positive patient outcomes
• Help improve care model efficiency, provider experience, and clinical performance
• Collaborate on quality improvement projects and provide direct patient care when needed
• Support provider and care team recruitment, hiring, and onboarding
• Evaluate performance, provide coaching, and support professional development
• Ensure compliance with organizational policies, workflows, and clinical standards

Benefits

• medical
• dental
• vision
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed