Associate Director, Client Partnership

DEPT®•Boston, MA

1d•$108,600 - $135,000•Remote

About The Position

DEPT® is a Growth Invention company focused on helping ambitious brands grow faster by operating at the intersection of technology and marketing. They create innovative solutions and value collaboration, curiosity, and execution. The Associate Director, Client Partner role involves leading creative work for a portfolio of clients, understanding their business challenges and goals, and adding strategic value beyond account management. This is a remote, US-based role requiring East Coast business hours for collaboration with the UK team.

Requirements

5+ years experience in roles servicing clients in an agency environment
Experience managing large client, social AORs and agency teams
Experience managing complex campaigns and retainers (experience in organic and paid social preferred)
Experience with campaign content production and budget management
Confident with both brand and conversion/direct-response campaigns
Strong delegation skills with the ability to coordinate activities between multiple projects without directly managing them
Strong client relationship management skills, including experience working directly with clients on strategy development
Advanced problem-solving skills

Responsibilities

Work in partnership with senior clients to develop annual strategies.
Hold recurring meetings with senior leadership on the client side focused on pushing their business forward, macro goals, industry trends/updates, and new opportunities to drive growth.
Ensure client satisfaction by regularly communicating with senior decision-makers.
Be responsible for high client retention and growth.
Be a point of escalation on their accounts and effectively solve issues that arise, whether internally or with clients.
Lead new business pitches and proposals alongside leadership and growth team.
Forecast, reconcile and monitor client revenue and profitability.
Estimate, manage, monitor and reconcile client out-of-pocket funds.
Possess a strong understanding of scope management inclusive of how to track and manage, escalate scope pacing issues.
Manage client portfolio revenue, including updating relevant internal financial systems accurately and in a timely manner.
Productize our services within a proposal and SOW.
Author written SOWs, amendments, and other legal adjustments in partnership with contracts team as needed.
Lead contract negotiations and oversee the implementation of commercial agreements.
Proactively pursue cross-sell and upsell opportunities to drive innovation, strategy, and organic revenue growth.
Ensure teams are operating effectively and efficiently towards clients goals while meeting financial revenue targets on accounts.
Successfully work with all craft teams to effectively drive strategies and work that leads clients to the next level of their business.
Craft strategic responses to briefs and the ability to develop a POV on media, creative content, tech, and data.
Draw conclusions and actionable insights from analysis.
Ensure delivery of work is to the highest possible standard.
Contribute to the creative process by sharing their ideas and experience.
Be accountable for high employee retention and managing direct reports’ growth.