Associate Director, CAPA Management | Remote
About The Position
The Associate Director of Corrective and Preventative Action Management (CAPAM) leads the strategy, governance, and execution of corrective and preventative action (CAPA) processes for projects spanning across Optum Rx. This role is accountable for ensuring systemic issues are prevented through scalable, sustainable solutions. The Associate Director provides organizational leadership over the CAPAM function, including direct management of the CAPAM team and oversight of high-risk, high-complexity CAPA initiatives. This role partners with senior stakeholders across business, compliance, audit, and operations to influence strategy, mitigate risk, and drive continuous improvement. This leader balances operational execution with strategic transformation, ensuring CAPA processes, tools, and governance models are optimized for effectiveness, regulatory compliance, and business impact. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.
Requirements
- 5+ years of experience in audit, compliance, CAPA, or process improvement
- 5+ years demonstrated leadership experience
- Experience leading enterprise-wide or complex initiatives
- Advanced expertise in root cause analysis and governance frameworks
- All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
- Candidates are required to pass a drug test before beginning employment.
Nice To Haves
- Lean Six Sigma Green and/or Black Belt
- Prior direct people management experience
- Optum Rx systems experience (RxClaim)
- Experience leading enterprise CAPA or quality programs
- Experience in regulatory environments
- Experience in Government Programs; Medicare and CMS-related initiatives
- Solid executive presence and influencing skills
Responsibilities
- Lead and govern the enterprise CAPA framework, ensuring standardization, scalability, and alignment with audit and compliance expectations
- Lead, develop, and scale the CAPAM team, including setting vision, structure, and talent strategy
- Establish clear roles, performance expectations, and succession planning
- Drive a high-performance culture focused on accountability and continuous improvement
- Define and implement CAPA governance, policies, and standards across business units
- Serve as the central escalation point for high-risk CAPA issues
- Partner with senior leadership to align CAPA priorities with enterprise risk initiatives
- Influence cross-functional leaders to adopt standardized CAPA practices
- Lead high-priority, high-complexity CAPA initiatives involving regulatory, financial, and operational risk
- Provide expert guidance on root cause analysis and solution design
- Establish advanced metrics, dashboards, and predictive insights
- Drive trend analysis to identify systemic risks
- Champion automation and tooling enhancements
- Establish and enforce data governance standards for CAPA reporting and analytics, ensuring accuracy, completeness, and consistency of data across systems; implement controls, validation processes, and audit mechanisms to support reliable insights and informed decision-making
- Deliver executive-level reporting and presentations
- Translate complex findings into clear business insights
- Partner with Compliance, Legal, Audit, and Operations to resolve systemic issues
- Influence decision-making across matrixed environments
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
