Associate Director, Business Systems & Integrations, rhode

e.l.f. Beauty•Beverly Hills, CA

14d•$130,000 - $160,000•Hybrid

About The Position

The Associate Director of Business Systems & Integrations is responsible for the strategy, performance, and optimization of the technology ecosystem that powers the company's direct-to-consumer operations. This leader owns the health and scalability of the business systems infrastructure connecting Shopify, Celigo, NetSuite, third-party logistics providers (3PLs), and other critical operational platforms. This role serves as the primary business owner and product manager for cross-functional systems integrations, ensuring seamless order, inventory, fulfillment, and financial workflows across the organization. The ideal candidate combines deep technical systems knowledge with strong operational expertise, exceptional cross-functional leadership, and the ability to solve complex business process challenges in a fast-paced ecommerce environment.

Requirements

Bachelorâ€™s degree in management information systems, computer science, business administration or other related field.
6-8+ years of experience in ecommerce operations, business systems, enterprise applications, or systems integration.
3-5+ years leading cross-functional teams or enterprise business systems initiatives.
Deep expertise with Shopify, ERPs (Netsuite preferred), middleware platforms (Celigo Integrator.io preferred), and third-party warehouse/3PL integrations.
Experience supporting a large direct-to-consumer (DTC) business and operations.
Strong understanding of order management, inventory management, fulfillment, warehouse operations, and ERP workflows.
Project management experience leading enterprise technology implementations.
Familiarity with AI tools and a point of view on how they can improve team efficiency.
Strong communicator who leads with clarity and keeps stakeholders informed proactively.

Responsibilities

Serve as the primary product owner for systems architecture, partnering with Ecommerce, Customer Experience, Engineering, Operations, Finance, and external vendors to maintain system health and drive enhancements.
Own the end-to-end order management ecosystem, including Shopify, Celigo, NetSuite, 3PLs, and related operational platforms, ensuring reliable and scalable integrations.
Develop the long-term roadmap, identifying opportunities and new vendors to improve the customerâ€™s order experience and operational performance.
Develop and maintain a living document of all system integrations and policies, documenting data flows and dependencies with clear escalation paths.
Create exception-handling workflows for stuck, failed, or delayed orders. Create automated alerts, reporting and ownership with xfunctional teams.
Ability to connect ecommerce business goals (conversion, retention, growth) to architectural and technical decisions.
Lead cross-functional management of order and inventory flows, ensuring seamless processing throughout the order cycle (checkout, fulfillment, delivery, returns/exchanges).
Own the day-to-day monitoring of order statuses, troubleshoot complex integration and fulfillment issues, and coordinate timely resolution across internal teams and external partners; establish reporting and escalation processes to identify and mitigate risks.
Architect order sync concurrencies/timelines and inventory synchronization for peak demand periods.
Lead systems planning and operational readiness for new market and fulfillment location expansion, including transit testing, order routing, warehouse onboarding, and NetSuite configuration.
Partner with Finance and Operations to implement pricing, tax configurations, inventory strategies, and market-specific operational requirements.
Ensure new fulfillment locations and business processes are integrated seamlessly into the existing technology ecosystem.
Stay ahead of emerging technologies, including AI and automation, and bring a point of view on where and how to apply them within the team.