Associate Director, Business & Performance Management, Global Markets Transaction Services

RBC•Toronto, ON

22d•Onsite

About The Position

The Associate Director of Business & Performance Management for Global Markets Transaction Services provides operational and analytical support to drive performance management, cost optimization, and organizational effectiveness across the pillar. This role serves as a key business partner to leadership, translating operational data into actionable insights while supporting process improvements, compliance monitoring, and strategic initiatives. The Associate Director acts as a bridge between senior management and operations teams, ensuring alignment of the Global Markets Transaction Services group with broader Capital Markets objectives. This role reports directly to the Director of Business & Performance Management and works collaboratively with cross-functional teams including finance, operations, technology, and compliance to ensure optimal resource allocation, effective risk mitigation, and continuous improvement.

Requirements

Minimum 7+ years in business management, strategy, operations, or finance roles, with demonstrated experience in strategic planning, cross-functional coordination, and board/executive-level support
Strong knowledge of financial planning, budgeting, variance analysis, and business economics; ability to interpret financial statements and translate financial data into strategic insights
Advanced proficiency in Excel (modeling, data analysis, complex formulas) and PowerPoint (executive-level presentations); comfort with business intelligence and analytics tools
Proven skills in story boarding and developing meeting materials used in executive-level decision making
Proven ability to build credibility and influence with senior leaders; excellent communication skills (written and verbal); ability to navigate competing priorities and build consensus across functions
Ability to synthesize complex information, identify root causes, think systemically, and develop actionable recommendations aligned with organizational objectives
Demonstrated capability to conduct structured analysis, use data to inform decisions, and challenge assumptions constructively

Nice To Haves

Prior experience in investment banking, trading, wealth management, or other Capital Markets functions; familiarity with CM business models and regulatory environment
Experience driving organizational change initiatives, adoption of new processes, or transformational programs
Familiarity with project management methodologies (Agile, Waterfall)
Prior experience implementing or managing OKR frameworks or balanced scorecard approaches at scale

Responsibilities

Support the development and maintenance of performance measurement frameworks, including KPIs, metrics, and dashboards for the pillar
Conduct business performance reviews and analytics, translating operational data into insights and recommendations for senior leadership
Assist in defining and updating pillar KPIs in coordination with the operating committee lead, with monthly monitoring and reporting
Partner with finance, operations, and technology teams to ensure data quality standards and reporting infrastructure
Support root cause analysis to identify performance gaps and inform strategic and tactical interventions
Develop reporting tools and assist in the creation of business intelligence capabilities to support evidence-based decision-making
Support annual budgeting and financial planning processes for the pillar, including headcount and resource analysis
Assist in monitoring and analyzing operating expenses, identifying variances and opportunities for corrective action
Support the development of business cases and ROI analyses for operational projects and improvements
Identify and quantify cost optimization opportunities through process improvement analysis and efficiency recommendations
Assist with pillar NIE review and develop recommendations to reduce spend
Support financial forecasting and reporting accuracy in coordination with finance partners
Monitor and track pillar KPIs, operational risk events (OREs), and audit findings, supporting timely escalation and resolution
In partnership with process subject matter experts, assist in identifying, assessing, and mitigating operational and process risks
Support the monthly Senior Leadership Forum by preparing materials and tracking KPIs, audits, regulatory reporting, and EUCs
Ensure current state processes are documented and compliance with regulatory requirements is monitored
Support process improvement initiatives and recommend areas for simplification and efficiency to management
Support evaluation and monitoring of headcount within the pillar, ensuring resources are optimized
Assist in ensuring employee roles have clear, detailed, and updated procedures
Support organizational assessments and resource allocation recommendations
Collaborate with HR on workforce planning and organizational change management initiatives
Collaborate with cross-functional teams (finance, operations, technology, project management) to support capex projects and operational initiatives
Facilitate communication and alignment between senior management, operations teams, and other key stakeholders
Provide data-driven advice and recommendations to leadership on pillar decisions
Support coordination with project managers, business transformation groups, compliance, and risk management teams

Benefits

bonuses
flexible benefits
competitive compensation
commissions
stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
Flexible work/life balance options.
Opportunities to do challenging work.
Opportunities to take on progressively greater accountabilities.
Access to a variety of job opportunities across business.