Associate Director, Business Operations and Excellence for Patient Value Access

Takeda•Cambridge, MA

12d•$154,400 - $242,550•Hybrid

About The Position

The Associate Director, Business Operations and Excellence for Patient Value Access is responsible for leading the operational support that helps the team deliver access, service, and process excellence. This role will ensure smooth day-to-day operations, improve ways of working, and support the systems, reporting, and coordination needed to serve patients, customers, and internal teams. This role supports Takeda’s mission of bringing Better Health to people and a Brighter Future to the world. The position reports to the Head of US Oncology Business Unit (OBU), Patient Value and Access. This is a hybrid role based in Cambridge, MA.

Requirements

Several years of experience in business operations, access operations, customer operations, or a related area.
Bachelor’s degree in business, life sciences, health care administration, or a related field.
Strong experience with process improvement, change management, and project management concepts.
Ability to work across teams and support alignment between access, supply, distribution, and commercial functions.
Experience using reporting tools, databases, and business systems to support operational work and performance tracking.
Experience leading teams, setting priorities, and managing work against objectives and timelines.
Ability to use data and practical judgment to identify issues, recommend improvements, and support decisions.
Clear communication skills for working with internal partners and external customers.

Responsibilities

Lead business operations and excellence activities that support the Patient Value Access function.
Improve processes, workflows, and ways of working to strengthen service delivery and operational performance.
Coordinate issue resolution, including customer, patient access, and operational concerns, and help ensure timely follow-up.
Partner with internal teams across supply, distribution, access, and commercial groups to support clear handoffs and resolve operational issues.
Oversee the use of systems, tools, and databases that support access operations, reporting, and team productivity.
Support planning, reporting, and performance tracking for the function, including key metrics and business reviews.
Help manage projects and continuous improvement initiatives, using structured approaches such as change management and agile ways of working.
Lead and develop a team or small unit by setting objectives, delegating work, and supporting delivery against budgets and timelines.
As a leader of a functional area or organization, you will set objectives, delegate tasks, and ensure operational success, with reviews by senior management.
You will also help shape company policies, tackle complex problems, and meet budgets and schedules.
Your responsibilities include managing projects, influencing organizational goals, maintaining frequent communication with peers and customers, and leading teams and projects, serving as a best practice/quality resource.