Associate Director Ambulatory Services/Clinic Operations

Medical University of South Carolina•Lancaster, CA

1d•Onsite

About The Position

The Associate Director of Ambulatory Services and Clinic Operations will oversee multiple clinics and managers within the division, supporting operations, financials, new initiatives, and projects. This role involves working with managers and physicians to provide information on financial and operational performance, assisting with recruitment and onboarding of new providers and managers, and ensuring overall compliance and safety practices for the clinic. The Associate Director will also be responsible for generating pertinent reports from Epic and MUSC data management systems, identifying and resolving opportunities for improvement, and transitioning policies and procedures with operational changes. Additionally, this role will lead new initiatives, manage a team of managers, and promote practices to surrounding communities. The position also acts as a liaison to hospitals and provides lead support for patient engagement and service recovery.

Requirements

Practice Management
Basic computer skills including Microsoft Office suite, Power Point
Customer service
Problem solving and conflict resolution
High level of emotional intelligence
Multi-tasking ability
Operations finances
Must be a people person.

Responsibilities

Oversight of a physician practice office(s).
Work with managers and physicians to provide information relative to the physician practice’s financial and operational performance, including monthly review of scorecards, compliance/safety issues, and financials.
Assist with recruitment and onboarding of new providers and managers.
Ensure overall compliance and safety practices for the clinic (internal MUSC, COLA, DHEC, OSHA, etc).
Provide pertinent reporting from Epic and MUSC data management systems to manage efficient business processes (collecting co-pays, referrals, overall key clinic metrics).
Identify opportunities for improvement within sites and works towards resolution within designated time frames.
Transition policies and procedures with any operational changes or initiatives.
Lead new initiatives and implementation as directed by leadership as new programs arise.
Manage a team of managers and keep track of employees’ time, schedule and performance.
Market and promote practices to surrounding communities through collaboration with marketing and participation with health fairs and community events.
Transition of practices to new medical office space with growth as needed.
Act as a liaison to the hospitals.
Provide lead support for patient engagement and service recovery as needed.
Other duties as assigned.
Supervision of management staff/Policy and Procedure implementation and management/evaluation and feedback/Financial oversight and responsibility of multiple locations and service lines.
Process improvement in all operations/ help manage difficult provider situations/ Analyzing trends, key metrics and stats as assigned.
Presenting to executive level and working within all aspects of the hospital and clinics.
Cross collaboration with multiple departments within the division and system to optimize operational excellence, particularly OR and clinic interface.