Associate Director, Alliance Management - eCOA
About The Position
The Associate Director, Alliance Management manages existing business partnerships with preferred electronic Clinical Outcome Assessment (eCOA) vendors in alignment with the needs of key internal BMS stakeholders. The position requires deep, hands-on experience managing eCOA services across the full clinical development lifecycle, from strategy, study design, and instrument implementation through deployment, data delivery, closeout, and vendor performance oversight, with particular expertise supporting neuroscience clinical development programs. The role communicates BMS expectations, measures vendor performance objectively, proactively manages operational and compliance risks, and resolves service delivery deviations. It also coordinates portfolio delivery and governance with vendor partners, collaborates with internal clinical, quality, and other business teams, and drives continuous improvement, training, change management, and alignment of outsourcing practices.
Requirements
- Bachelor’s degree or relevant experience.
- A minimum of 5–7 years of industry experience in pharma, biotech, or CRO is required.
- Neuroscience clinical development experience, including a strong understanding of neuroscience study designs, patient populations, endpoints, and operational complexities.
- Deep, hands-on experience managing eCOA end to end across the clinical trial lifecycle, including strategy, instrument and language licensing, implementation, configuration and validation, integrations, site and patient enablement, data delivery and reconciliation, change control, issue and risk management, vendor governance, and study closeout.
- Strong project management and stakeholder management skills.
- First-hand experience working directly with Contract Service Providers (CSPs), investigators, customers, opinion leaders, and professional staff, as well as broad exposure to the pharmaceutical industry.
- Demonstrated ability to communicate effectively with diverse audiences at multiple levels within a company.
- Demonstrated ability to manage and work with cross-functional and global cross-country teams in a complex, changing environment.
Nice To Haves
- Scientific, financial, and business problem-solving experience is desired.
- Ability to review and negotiate contracts is preferred.
Responsibilities
- Coordinate with partner counterparts on portfolio delivery, ensuring timely execution of the book of work in accordance with the MSA and Quality Agreement.
- Provide end-to-end oversight of eCOA services across neuroscience clinical programs, including vendor strategy and selection, study start-up, instrument licensing and implementation, system configuration and validation, site and patient deployment, data quality and delivery, change control, issue escalation, closeout, and lessons learned.
- Co-lead and drive effective governance meetings, including Operational and Strategic Management Committees and other project meetings as needed.
- Liaise with internal clinical teams, regional colleagues, subject matter experts, other functional stakeholders, and the partner organization to embed the operating model and identify and resolve issues and gaps.
- Drive collaborative continuous-improvement initiatives with the partner to streamline and improve operational processes.
- Drive communication and training to ensure adherence to the operating model and efficient execution.
- Collaborate with the BMS quality organization and partner to drive effective quality management of outsourced trials.
- Support MSA and partnership contract negotiations as necessary.
- Collaborate with other BMS business units that outsource clinical trials to align information and best practices and standardize processes where applicable.
- Provide an outsourcing perspective on BMS processes and requirements, proactively assess impacts on outsourced studies, and facilitate partner change management for associated process revisions.
- Ensure appropriate communication with the development organization and stakeholders regarding outsourcing strategies and activities.
Benefits
- Comprehensive benefit plans, including wellbeing support, retirement and financial protection benefits, and medical, dental, vision, life, and disability insurance offerings, subject to applicable plan terms and eligibility.
- Flexible Time Off for eligible U.S.-based exempt employees, subject to manager approval.
- 11 paid company holidays each year for eligible employees.
- For specified non-exempt, RayzeBio, and Puerto Rico employees: 160 hours of paid vacation annually for new hires, subject to manager approval, 11 paid company holidays, and 3 optional holidays.
- Depending on eligibility, additional time-off benefits may include paid sick leave, up to two paid volunteer days per year, summer hours flexibility, and leaves of absence for medical, personal, parental, caregiver, bereavement, or military needs.
- Eligible employees may receive an annual Global Shutdown between Christmas Day and New Year's Day.
- Potential eligibility for discretionary incentive cash and stock opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Director
