Associate Director, Alliance Management - eCOA

Bristol Myers Squibb • Princeton, NJ

1d • Hybrid

About The Position

The Associate Director, Alliance Management manages existing business partnerships with preferred electronic Clinical Outcome Assessment (eCOA) vendors in alignment with the needs of key internal BMS stakeholders. The role requires hands-on experience managing eCOA services across the clinical development lifecycle, with particular expertise supporting neuroscience clinical development programs. This includes eCOA strategy, study design and instrument implementation, deployment, data delivery, closeout, and vendor performance oversight. The position communicates BMS expectations, measures vendor performance, manages operational and compliance risks, and resolves service delivery deviations.

The role oversees eCOA services across neuroscience clinical programs and partners with internal clinical teams, regional colleagues, subject matter experts, quality colleagues, and vendor organizations. It drives governance, communication, training, continuous improvement, quality management, and alignment of outsourcing processes and strategies across BMS business units.

Requirements

• Bachelor’s degree or relevant experience.
• A minimum of 5–7 years of industry experience in pharma, biotech, or CRO.
• Neuroscience clinical development experience, including a strong understanding of neuroscience study designs, patient populations, endpoints, and operational complexities.
• Deep, hands-on experience managing eCOA end to end across the clinical trial lifecycle, including strategy, instrument and language licensing, implementation, configuration and validation, integrations, site and patient enablement, data delivery and reconciliation, change control, issue and risk management, vendor governance, and study closeout.
• Strong project management and stakeholder management skills.
• First-hand experience working directly with Contract Service Providers (CSPs), investigators, customers, opinion leaders, and professional staff, as well as broad exposure to the pharmaceutical industry.
• Demonstrated ability to communicate effectively with diverse audiences at multiple levels within the company.
• Demonstrated ability to manage and work with cross-functional and global cross-country teams in a complex, changing environment.

Nice To Haves

• Scientific, financial, and business problem-solving experience.
• Ability to review and negotiate contracts.

Responsibilities

• Coordinate with partner counterparts on overall portfolio delivery, ensuring timely execution of the book of work in accordance with the MSA and Quality Agreement.
• Provide end-to-end oversight of eCOA services across neuroscience clinical programs, including vendor strategy and selection, study start-up, instrument licensing and implementation, system configuration and validation, site and patient deployment, data quality and delivery, change control, issue escalation, closeout, and lessons learned.
• Co-lead and drive effective governance meetings, including Operational and Strategic Management Committees and additional project meetings as needed.
• Liaise with internal clinical teams, regional colleagues, subject matter experts, other functional stakeholders, and partner personnel to embed the operational model and identify and resolve issues and gaps.
• Drive collaborative continuous-improvement initiatives with the partner to streamline and improve operational processes.
• Drive communication and training to ensure adherence to the operating model and efficient execution.
• Collaborate with the BMS quality organization and partner to drive effective quality management of outsourced trials.
• Support MSA and partnership contract negotiations as necessary.
• Collaborate with other BMS business units that outsource clinical trials to align information and best practices and standardize processes where applicable.
• Provide an outsourcing perspective, proactively consider the impact of BMS processes and requirements on outsourced studies, and facilitate partner change management for associated process revisions.
• Ensure proper communication to the development organization and stakeholders regarding outsourcing strategies and activities.

Benefits

• Comprehensive benefit plans, including wellbeing support, retirement and financial protection benefits, and medical, dental, vision, life, and disability insurance offerings, subject to plan terms and eligibility.
• Flexible Time Off (FTO) without a set accrual limit for eligible U.S.-based exempt employees, subject to manager approval.
• Eleven paid company holidays each year.
• For specified employee groups, 160 hours of paid vacation annually for new hires, subject to manager approval, and three optional holidays.
• Depending on eligibility, paid sick leave, up to two paid volunteer days per year, summer hours flexibility, and leaves of absence for medical, personal, parental, caregiver, bereavement, or military needs.
• Eligible employees may participate in an annual Global Shutdown between Christmas Day and New Year's Day.
• Potential eligibility for additional discretionary cash incentives and stock opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director